,

Human Resources Business Partner/Employee Relations

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

We’re looking for a Lead Human Resources Business Partner to join our team and provide hands-on Human Resources support across Flight Centre Canada. This role is ideal for an experienced Human Resources professional who thrives in employee relations and who enjoys working closely with leaders and employees to build a fair, consistent, and engaging workplace.

In this role, you’ll be a trusted advisor to leaders, helping them navigate complex people matters with confidence and sound judgment. You’ll manage a high-volume portfolio of employee relations cases, conduct impartial investigations, and coach leaders to strengthen performance and accountability across the business.

You’ll also support Human Resources operations, from rolling out new processes and tools to driving compliance and change initiatives, while partnering with Human Resources colleagues on broader programs such as compensation, benefits, and leadership development.

French language is preferred (due to some work in Quebec), but not essential.

Key Responsibilities

Operational Human Resources Delivery

• Assist with day-to-day Human Resources operations across Canada, monitoring and responding to employee and leader inquiry, proactively resolving people issues.
• Support rollout and adoption of Workday Human Resources Information System (HRIS), including manager/employee training, process updates, maintaining and updating system data.
• Assist with Human Resources initiatives including policy updates, leadership development, and tasks or projects as needed.

 Employee Relations and Support

• Provide expert guidance to leaders and employees on performance management, policy, documentation, and compliance in line with company policy and legislative requirements.
• Manage Employee Relations caseload from intake to resolution with clear Service Level Agreements (SLAs) and meticulous documentation and follow up.
• Conduct impartial investigations (planning, interviewing, assessment/review, gather facts, report on findings, maintain documentation.
• Track case progress and outcomes, identifying trends and recommending training or process improvements.
• Coach leaders through complex employee relations cases, progressive discipline, and performance improvement.
• Facilitate difficult conversations and influence fair, consistent, and defensible outcomes aligned to precedent and policy.
• Equip managers with toolkits, training, and conversation guides to handle people issues effectively.

Change Management & Compliance

• Provide assistance and guidance to leaders with the support of Human Resources Leadership, during organizational changes.
• Educate and coach leaders on process and policy, compliance, documentation, and other people-related business needs.
• Assist with documentation and administrative tasks as needed.
• Ensure Human Resources practices and documentation meet provincial requirements.

Experience & Qualifications

• Bachelor's degree in Human Resources or equivalent.
• 3-6 years of progressive experience in Human Resources, with demonstrated knowledge of Human Resources policies, procedures, and best practices.
• Minimum of 2-4 years of direct experience in employee relations, performance management, investigations, and coaching with a drive for productive resolution outcomes.
• Able to maintain strict confidentiality and integrity in all Human Resources files and communications.
• Ability to assess needs, influence, collaborate and partner at all levels across the organization.
• Proven ability to manage sensitive and complex people matters with discretion and sound judgment.
• Possesses a degree of professional integrity, with an eye for attention to detail.
• Exceptional attention to detail in oral and written communication, and reporting.
• Comfortable balancing tactical Human Resources delivery with strategic thinking.
• Resilient, adaptable, and able to thrive in ambiguous situations; displays a consistently professional and empathetic attitude that helps de-escalate conflict and builds confidence with stakeholders.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-DE1#FCB#LI-Onsite

Location – Toronto, Canada 

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $90,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

🏆 Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
🌟 GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
🏅 Newsweek: America’s Greatest Workplaces for Diversity (2024)