Who are We?

Supply is Flight Centre Travel Group’s (FCTG) global in-house product procurement and consolidation business.

About the Opportunity

As an Operations Analyst, you will work with internal FCTG stakeholders and vendors to research, evaluate, document and implement business and system changes to existing functionality to enhance the value of the Supply product offering, ensuring successful operational outcomes are achieved.

Through these efforts, you will help FCTG leverage new and existing technologies to improve the efficiency of service delivery and the effectiveness of information analysis.

Candidates must be based in Brisbane, or willing to relocate.

What you will be doing:

• Onboarding new travel systems and applications
• Platform release readiness and handover to Production Support
• Implementing business change (non-development)
• Ensuring the requirements of the business/vendor and scope of the change/system are understood, assessed for risk and documented
• Showcasing and training of the system/business changes to the relevant business and support teams

What you will need:

• Minimum 2+ years in an environment requiring the transfer of complex information, including:
  • Capture of information, active listening etc
  • Dissemination of information via written communication
  • Organising and chairing meetings with business representatives
• Experience with large organisations and/or project environments, and an understanding of the use of IT systems in business operations
• Exposure to travel systems thereby understanding the complexities of global booking systems (knowledge of the FCTG travel management systems, including “Travelbox”, is desirable)
• Minimum 1+ years as a representative of a system, process, or business, where you were authoritative on a subject to peers and senior management

What you will enjoy:

• Unique Culture:  you will be employed by an inclusive company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• We love to travel:  generous discounts, including family and friends, on flights, hotels, tours, cruises, car hire, attractions, travel insurance and more 
• Development:  individualised continuous Learning & Development pathway options
• Exclusive Staff Discounts:  accessible via our employee-only myRewards portal, with 400+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan, head office gym and EOT facilities, and much more
• Balance:  flexible working arrangements available
• Brightness of Future:  career opportunities in a network of brands and businesses across the globe - we prefer to promote from within  
• Corporate Health Discounts:  access exclusive discounts on health insurance plans for you and your family with our partner, BUPA
• Mental Health:  support, mindfulness activities and Employee Assistance Program for staff and family
• Social:  regular awards nights, social team-building and industry events, with the opportunity to attend the annual Global Gathering (Los Angeles in 2025) 
• Pride:  reconciliation, diversity and inclusion practices - a Corporate Social Responsibility program supporting the environment and nominated charities through workplace giving, paid volunteer leave and fundraising through the Flight Centre Foundation
• Sustainability:  the protection of our environment is essential to the future of tourism, so as a leading global travel group, we have made efforts to affect positive change