About the Opportunity

Global Retail Commerce is a centralised support business with the focus of driving business improvement initiatives across the global Flight Centre Brand network.

The purpose of this role is to work with key stakeholders across the Flight Centre Brand network to assist with various projects within the Global Retail Commerce space. This is done by investigating operational issues, problems and new opportunities. Finding effective business solutions through improvements in aspects of business operations and business systems.

Candidates must be Brisbane-based or willing to relocate.

What you will be doing:

In this role it is required to interact with various teams and stakeholders within the company to analyse, understand, document, and assess complex business requirements to then design, develop and advise solutions in the following key areas.

1. Business Process Improvement:

• Consult with business managers, project managers, and various stakeholders to identify and analyse pain points and opportunities
• Interpret complex requirements and provide objective assessments with actionable ideas to refine business processes
• Design plans to enhance efficiency, streamline operations, and reduce costs
• Employ best practice in process development and deployment (e.g. A/B testing, UAT protocols)

2. Requirements Definitions:

• Defines and manages scoping, requirements definition and prioritisation activities
• Contributes to selecting the requirements approach
• Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements
• Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source

3. Feasibility Assessment:

• Selects relevant feasibility assessment approaches and techniques
• Identifies the range of possible options. Undertakes short-listing of options and feasibility assessment
• Engages with internal and external stakeholders to get the information required for feasibility assessment
• Supports preparation of business cases including cost/benefit, impact and risk analysis for each option

4. Internal and External Stakeholder Communication:

• Continuously improve internal and external stakeholder communication practices
• Align business stream communication channels to enhance collaboration and efficiency
• Work with stakeholders to achieve adoption targets

5. Reporting and Analytics:

• Utilise CRM and BI software, such as Salesforce, Power BI, and C1, to design and develop reporting and analytics solutions for sales and productivity
• Advise on data collection, integration, and analysis from multiple sources to meet business requirements

The Essentials:

• Minimum 2+ years BA experience
• At least 3 years professional experience in a related field
• Bachelor's degree/Diploma in business or related field of study

Added advantage:

• Project experience in Automation projects (either supporting or directly implementing automation processes)
• Travel industry domain experience

Hours: Normal Monday to Friday office hours -  due to the global nature of our business, flexibility to work outside of standard hours may be required occasionally to accommodate meetings across different time zones

What's in it for you:

• Base salary of up to $110,00 plus super/bonuses based on experience

• Unique Culture:  you will be employed by an inclusive company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• We love to travel:  generous discounts, including family and friends, on flights, hotels, tours, cruises, car hire, attractions, travel insurance and more 
• Development:  individualised continuous Learning & Development pathway options
• Exclusive Staff Discounts:  accessible via our employee-only myRewards portal, with 400+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan, head office gym and EOT facilities, and much more
• Balance:  flexible working arrangements available
• Brightness of Future:  career opportunities in a network of brands and businesses across the globe - we prefer to promote from within  
• Corporate Health Discounts:  access exclusive discounts on health insurance plans for you and your family with our partner, BUPA
• Mental Health:  support, mindfulness activities and Employee Assistance Program for staff and family
• Social:  regular awards nights, social team-building and industry events, with the opportunity to attend the annual Global Gathering (Los Angeles in 2025) 
• Pride:  reconciliation, diversity and inclusion practices - a Corporate Social Responsibility program supporting the environment and nominated charities through workplace giving, paid volunteer leave and fundraising through the Flight Centre Foundation
• Sustainability:  the protection of our environment is essential to the future of tourism, so as a leading global travel group, we have made efforts to affect positive change

We value you

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you! 

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.