Data and Insights Lead
Purpose:
As the Data & Insights Lead, you will oversee the creation and optimisation of a world-class data asset. You will drive a data-first culture, providing in-depth and actionable insights to optimise strategies and drive value for the program. Utilising data analytics, you will segment members and tailor offerings, enhancing relevance and engagement through personalised experiences. Additionally, the role will create transparency into program performance and champion impact with key stakeholders. Staying abreast of trends and changes in the landscape related to customer data will be crucial. You will also lead a team of analysts and data scientists.
In this role, you will support the Head of Program Performance with key objectives, including program measurement, member acquisition, program engagement, incremental sales in brand, and partner-driven revenue growth.
Future phases of this role may expand to other countries and divisions within the group, such as New Zealand and Corporate.
Primary Accountabilities & Objectives:
Revolutionise Performance Reporting
- Craft a robust framework and compelling reporting assets, providing deep insights across the program and impacts on brands
Report on specific metrics & KPIs such as member lifetime value, earn and redemption rates - Foster collaboration with the team, senior leadership teams within brands, and the Global Leisure data team, ensuring seamless alignment of goals
Elevate Program Prioritisation
- Drive adoption of outputs by the team, ensuring the success of prioritised initiatives
- Collaborate on both macro and micro-level program plans, offering upfront value estimation and post-execution analysis
Shape Analytics and Data Enablement
- Use advanced and predictive analytics to continually optimise program performance
- Champion priorities and requirements for advanced analytics, steering the Data Enablement function towards success
- Ensure a synchronised roadmap and flawless execution of data-driven use-cases, amplifying the program's impact
Cultivate a Data-Driven Mindset
- Champion data-driven initiatives within the brand and wider data teams
- Partner with key stakeholders to instill a performance-led, optimisation cultural shift
- Collaborate with the technology team and play a leading role in how data is used for automation
- Assist customer groups in embracing outcome-focused thinking, driving adoption of frameworks and tools
Expert Delivery Management
- Lead a dynamic cross-functional squad, executing key analytics, reporting, and BI initiatives
- Strive for on-time, high-quality results, achieving milestones on the established roadmap
- Prioritise impactful deliveries, maintaining transparency of priorities and timelines
Leadership
- Build and develop a motivated data team, ensuring the right resources are in place across data science and analytics
- Collaborate cross-functionally across the Global Leisure data team to plan and deliver high-quality data solutions in a fast-paced, agile environment
- Participate in agile sessions, workshops, planning, retros, communities of practice, and other team sessions as relevant to the role
Experience:
- Tertiary level qualification
- Experience in program development
- Familiarity with agile working methodology
- Proficiency in descriptive analytics, SQL, reporting, and PowerBI
- Strong stakeholder management, communication, and presentation skills
- 5+ years' experience in analytics delivery, preferably in retail or customer-facing domains
- Demonstrated track record with objective measures in using data capabilities to deliver value and insights
What you'll Enjoy:
Salary range on offer: $120,000 - $150,000k plus super (based on experience)
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
We value you
Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Irreverence. Ownership. Egalitarianism.
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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