About the Opportunity

As the Ground Control Concierge and Mailroom Administrator you will ensure the smooth and efficient operation of the front desk and mailroom at Flight Centre’s global head office in South Brisbane.  

In this casual role, you will ensure the professional operation of all front-of-house services and Reception areas, and provide exceptional customer service to guests, visitors, suppliers and internal staff.

What you will be doing:

• Front counter/ reception duties
• Meet and greet all incoming clients and customers
• Training registrations
• Arrange access cards, security passes and induction as required
• Arrange meeting rooms, boardroom and provide client services in conference centre rooms
• Process ingoing/ outgoing Australia Post mail and deliveries
• Process courier deliveries and express post
• Coordinate staff uniform orders and storage
• Notify staff of deliveries and pick up
• Head office kitchen supplies order and monitor
• Printer/ photocopier/ stationery supplies order and monitoring

About You:

• Immaculate personal presentation with excellent interpersonal communication skills, both written and verbal
• Minimum 2 years’ experience in a customer-facing administration/reception/front office role
• Maintain the highest levels of customer service in a busy environment
• A positive team player who also has the ability to work autonomously
• Proficient in Microsoft Office Suite and Outlook email system
• Strong organisational skills with high attention to detail
• Uses initiative

Shifts to Be Covered: 7:30 am to 4:00 pm, Mon, Tues (plus ad hoc leave coverage)

Casual Rate: $34.74 per hour

What you will enjoy:

As part of the globally recognised Flight Centre Travel Group and based in its global HQ, we provide competitive benefits, travel perks, and the opportunity to work alongside aviation and travel professionals. 

Located in South Brisbane, directly above the South Bank train station, our office is easily accessible and surrounded by the vibrant cafés, bars, and restaurants of South Bank.

Our staff also enjoy access to a discounted onsite gym, fitness classes and services, end-of-trip facilities, as well as an onsite café, restaurant, and bar—all at exclusive staff rates.