Join a dynamic and fast-paced newly created team as our new Wholesale Coordinator!

We’re looking for an organised, proactive, and results-driven Wholesale Coordinator to support our Wholesale Leader in achieving budgeted revenue targets across key business channels. This is  an exciting opportunity to be part of a passionate team committed to delivering exceptional travel experiences around the globe.

A day in the life:

• Build and maintain strong, long-term relationships with key wholesale clients, including Area Leaders, Team Leaders and frontline selling staff.
• Provide day to day support to front line wholesale agents as required
• Conduct both online and in person sales training for ITG product types
• Monitor travel industry trends, competitor activities, and customer preferences to identify new business opportunities.
• Work with the reporting team to prepare accurate sales forecasts and regular reports to track performance, identify areas for improvement, and ensure alignment with overarching business plan
• Work with key internal stakeholders to resolve both customer and wholesale agent issues/complaints to ensuring we maintain internal response SLA’s and customer expectations
• Continually monitor wholesale processes and recommend changes to improve wholesale client experience as required

Who you are:

• Well-versed in one of the ITG’s product verticals i.e. Escapes, Cruise and Touring
• In-depth expertise in at least one of ITG’s business systems in particular HQ, Explorer & Travel Tek
• Advanced knowledge and understanding of structure of Flight Centre Travel Group
• Excellent presentation, communication and interpersonal skills
• Ability to manage a diverse group of stakeholders
• Proactive approach to developing and maintaining strong relations with stakeholders
• Ability to analyse, identify key issues, interpret and extract trends from base information
• Ability to work in a fast-paced, target-driven environment
• Proficient in Microsoft Office Suite

What you'll enjoy: