Are you passionate about marketing technology and customer experience?
Do you love solving complex problems and bridging the gap between business needs and technical solutions?

We’re looking for a MarTech Business Analyst who thrives at the intersection of marketing and technology. In this role, you’ll be a key player in shaping how we engage with customers,  translating strategic marketing goals into smart, scalable MarTech solutions. You’ll work closely with cross-functional teams to deliver impactful initiatives that drive real business value.

Our core MarTech stack includes Salesforce Marketing Cloud, but experience with this platform is not essential, we’re more interested in your ability to think critically, collaborate effectively, and deliver results.

What You’ll Be Doing

• Partnering with stakeholders to gather and translate business requirements into clear, actionable technical specifications
• Creating use cases, process flows, and documentation to support solution development
• Facilitating communication between marketing, technology, and delivery teams
• Building business cases and cost-benefit analyses to support new opportunities
• Supporting user acceptance testing and ensuring solutions meet business needs
• Developing training materials and system documentation

What We’re Looking For

• 2+ years’ experience in a business analyst or similar role
• 5+ years’ experience in customer service or customer-facing environments
• Strong analytical mindset with a data-driven approach to decision-making
• Excellent communication and stakeholder engagement skills
• Proven ability to lead and motivate cross-functional teams
• Experience working in fast-paced, dynamic environments
• Project management and process improvement skills

Why Join Us?

You’ll be part of a collaborative, forward-thinking team that values innovation, creativity, and continuous improvement. If you're ready to make a meaningful impact and grow your career in MarTech, we’d love to hear from you.

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment