Hello, Hej, 你好, Salut!   

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!  

We are looking for a Business Analyst who is experienced in analysing and identifying business needs and improvements, to assist with driving efficiencies across internal processes and improving technology platforms and products.

You'll be responsible for gathering requirements, documenting process, design and architecture, with strong analytical and problem-solving skills. If you are knowledgeable in business process improvement, software development life cycle methodologies, and experienced in creating commercial business cases to understand the ROI of opportunities, please apply!

Day to day:

• Gather and document business requirements and translate them into functional specifications
• Participate in and contribute to the Business Analyst Community of Practice
• Develop use cases and process flows to support the development of software solutions
• Conduct stakeholder interviews to understand business needs and pain points
• Collaborate with stakeholders to ensure that project objectives are aligned with business goals
• Facilitate communication between business and technical teams
• Participate in user acceptance testing and ensure that solutions meet business requirements
• Develop and maintain system documentation and training materials

You'll be perfect for the role if you have:

• 2+ years professional experience in a business analyst role
• Experience in process, generalist or system business analysis 
• Experience within travel or retail industry or other internet-scale environments
• Background knowledge in discipline areas such as, requirements gathering process, design and architecture
• Analytical skills and problem-solving skills.
• Knowledge in business process re-engineering and improvement
• Strong facilitation skills
• Good quality documentation skills, both technical and non-technical
• Attention to detail and effective organisation and time management skills
• Strong business acumen and critical thinking skills

Multiple opportunities:

Please attach a cover letter, outlining which role you'd like to apply for

• Process business analyst
• Generalist business analyst
• System business analyst

What you'll enjoy...

• Tick destinations off your bucket list with our discounts on travel and accommodation.
• Employee Share Scheme through Equate Plus.
• Access to in-house financial and health services, and internal 24/7 gym.
• Receive ongoing training and professional development through the Flight Centre Landing.
• Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions.
• Global career opportunities in a network of brands and businesses at your fingertips.
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
• Various social events to promote networking, the celebration of wins, and sometimes just for fun! (Global Gathering 2024 - Portugal).
• At FCTG we understand the importance of flexibility while fostering a culture of collaboration through in person interactions.

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone.​ We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you. 

Who we are...

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties). 

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism.