About the opportunity:

Travelwise is Flight Centre Travel Group's inhouse travel team, dedicated to offering our people exclusive industry deals on everything travel-related: airfares, hotels, tours, cruises, travel insurance, sightseeing attractions and so much more!

Based in the Southpoint head office, this is an exciting role that requires a dynamic individual with a passion for creating amazing travel experiences for FCTG staff, their families and friends. Along with solid product knowledge, you need to be the "expert's expert," requiring exceptional customer service and problem-solving attributes.

You'll be responsible for:

• Customer service – manage booking enquiries via email, phone and in-person 
• Providing expert travel advice
• Promoting the Travelwise staff benefit
• Developing and maintaining relationships with suppliers 
• Attending product training, information sessions and supplier events 
• High level attention to detail

About you:

• Minimum 12 months retail travel industry experience
• Strong Sabre and HELiO experience 
• Solid product knowledge 
• Ability to handle high volume of enquiry and manage multiple enquiries at any given time 
• Exceptional communication skills – utilising a wide range of channels 
• Self-driven and demonstrates strong collaboration skills 
• Experience adhering to customer service level agreements
• VIP or Premium consultant experience an added advantage

Rewards:

• Base salary of $59,943 plus incentives/super
• Monday to Friday standard office hours with flexibility considered
• Providing exceptional customer service
• Enjoy a great team environment
• Buzz nights, industry events and conferences
• Ongoing training and development in the role

Please note: applications can only be considered from candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.