About the Opportunity 

Due to overwhelming demand and exceptional brand growth, Flight Centre Business Travel (FCBT) are currently recruiting for a Business Leader to open a brand-new team in Melbourne.

As a Business Leader your primary focus is to use your relationship building skills, and our unique product and service offering, to create value and trust at every interaction, whilst always demonstrating our Culture and Values. 

Additionally, this is your unique chance to bring together founding members of the new team, offering the perfect platform to showcase your innovation, initiative, and ability to shape the team's culture and direction.

You will be a proactive go-getter who won’t let anything get in the way of your success. Networking is second nature as you believe that in every conversation is a new opportunity. 

The Business Leader is the customer, operational and technical expert. You lead with a customer-centric mindset, that is pivotal in incorporating the Voice of the Customer. You are instrumental in the development and retention of your people. Your customer focused mindset drives and delivers on retention, growth and profitability. 

You will be responsible for:

• Understanding and driving team and area business plans, key performance indicators and key business deliverables
• Coaching, developing and motivating team members in a supportive environment
• Maintaining the financial health of the business
• Developing multi-level relationships with both internal and external customers
• Identifying gaps and opportunities for continuous improvement
• Assessing, troubleshooting and providing solutions to a varying range of customer scenarios
• Ensuring all functions deliver a compelling customer experience to maximise the opportunity for retention and customer satisfaction
• Delivering FCBT’s marketing and product strategies and ensuring they are best optimised within the business

All About You:

• 2+ years experience in a leadership role in leisure or corporate travel

• Extensive travel industry experience across domestic and international
• Proven track record of strong leadership and the ability to maintain strong communication with team members
• Understanding and driving team and area business plans, key performance indicators and key business deliverables
• Assessing, troubleshooting and providing solutions to a varying range of customer scenarios
• Drive and ambition to achieve and exceed goals
• Excellent communication skills
• Superior presentation and negotiation skills
• The ability to manage change
• A high degree of emotional intelligence
• Sound business acumen
• A proven track record in customer connections and an ability to deal with a diverse range of clients 

What’s in it for you:

$80,000pa base plus uncapped incentives; overall OTE from $110,00pa + super

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Apply today to join a world-class team!

WHO ARE FCBT?  

Flight Centre Business Travel (FCBT) is the specialist corporate travel solution of the Flight Centre Brand. Created in 2012 to meet the corporate needs of small to medium enterprises (SME’s), who value a people-led, hyper-personal TMC offering.   

At FCBT, it’s more than just booking our customers travel, its being their expert, an extension of their team and adding value to their total travel program. From research, booking, trip management, traveller experience, post-trip finance& reporting to ‘big picture’ strategic input.  

Aligning with the FCTG DNA, we don the Red and White with pride, ensure a personal touch, are savvy but not clinical, offer unique access to a corporate product range and make life easier & more productive for our corporate clients. 

Are you ready to elevate your career in travel management? Apply with FCBT today!

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.