Account Manager (Group Travel) - North Sydney, NSW
At FCM Meetings & Events, we’re reshaping how people connect. Join a bold, future focused team where strategy, creativity, and technology come together to create standout experiences. We’re lean, agile, and backed by the global strength and scale of Flight Centre Travel Group and FCM Travel.
Here, you’ll work with world class talent and innovative technology in a culture that encourages fresh thinking and big ideas - giving you the freedom to push boundaries and make meaningful impact.
If you’re energised by crafting seamless, memorable group travel experiences - and you value the power of trusted partnerships and strong client relationships - this role is for you.
As our Group Travel Account Manager, you’ll be the trusted partner and primary relationship lead for a diverse portfolio of corporate, academic, and event-based group travel clients. You’ll build deep, long-term connections, understand each client’s unique needs, and deliver the confidence and reliability they depend on. You’ll drive operational excellence, provide exceptional service, and ensure every group - and every individual traveller - enjoys a flawless journey.
If you’re ready to lead with service, strengthen meaningful client partnerships, and play a key role in shaping unforgettable travel experiences, we’d love to hear from you.
What you will be doing:
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Build and nurture strong client relationships, acting as the goto expert for all group travel needs.
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Develop high level contacts in key client organisations, and assisting with the development and maintenance of multi-level relationships in all client organisations
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Identify, co-ordinate and engage necessary stakeholders to develop strategic client relationships
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Develop and maintain comprehensive strategic account management portfolio plan, driving value for the client and ensuring growth for business overall
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Build and present compelling, creative winning group travel solutions for our customers
What you will bring to the role:
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Experience in events industry/group travel industry
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Proven experience in the corporate segment
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Proven record of building and maintaining long-term customer relationships
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Demonstrated experience in building compelling proposals and presentations
What’s in it for you?
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
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