Forming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM Travel Solutions is the business travel partner of choice for large national, multinational and global corporations. We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.
An opportunity has come to join the Canberra based team as a Team Leader
A Team Leader is the customer, operational and technical expert. They lead with a customer-centric mindset and display sound commercial and business sense to drive customer and people-related outcomes and business goals.
The Team Leader lives and breathes the FCM “DNA” and maintains a culture of support, safety and success. They are instrumental in the development and performance of their people and the growth, profitability and retention of their customers.
Their leadership capabilities build and nurture relationships both internally and externally for the betterment of the FCM brand.
You will be responsible for:
Understanding and driving team and area business plans, key performance indicators and key business deliverables
Maintaining the financial health of the business
Developing multi-level relationships with both internal and external customers
Identifying gaps and opportunities for continuous improvement
Assessing, troubleshooting and providing solutions to a varying range of customer scenarios
Ensuring all functions deliver a compelling customer experience to maximise the opportunity for retention and customer satisfaction
Delivering FCM’s marketing and product strategies and ensuring they are best optimised within the area
You will have:
Extensive travel industry experience
Previous leadership experience in a customer facing role
Drive and ambition to achieve and exceed goals
Superior presentation and negotiation skills
The ability to encourages and support the development of team members
A high degree of emotional intelligence
Sound business acumen
What’s In It For You?
Uncapped incentives
Tailor your ideal work-life balance with hybrid arrangements
Flight Centre Travel Group is looking for an Enterprise Risk Analyst to join the Enterprise Risk team on a permanent basis. This is a fantastic opportunity to join a team of experienced risk professionals in a dynamic, global organisation that wil...
We use cookies and other tracking technologies to assist with navigation and personalise content across the site. By continuing to use this site you agree to our use of cookies in accordance with our privacy policy which can be viewed at (https://www.flightcentre.com.au/privacy). You can manage cookie preferences by clicking below or learn about the cookies we use by clicking here. Please note, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Consent Preferences
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.