Sales Director

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

FCM Travel is a leading US business travel management company with substantial growth plans looking for someone who succeeds in a dynamic, fast-paced, high-energy, high-motivation environment.

Due to growth, we have an excellent opportunity for an experienced mid-size market Sales Director to join our successful sales team. The Sales Director will contribute to the growth of FCM in the mid-size multinational business travel sector by sourcing, selecting, and securing global companies corporate travel accounts.

At FCM Travel you will be responsible for the successful pursuit, engagement, and sale of FCM Travel services to mid to large size national and multinational organizations. This individual will be required to drive this type of client acquisition in this market space by building and developing senior level contacts locally and globally, setting the sales strategy and negotiating with the clients for new business. This individual will contribute to all facets of sales, including prospecting, managing data in Salesforce, product demonstrations, contracting and commercial negotiations.

The ideal candidate has a strong contact network and experience selling directly to Upper-Level Management. They will be expected to present customized solutions and a compelling value proposition to the customer’s executive level staff and multiple stakeholders globally to close profitable sales.

Key Responsibilities

• Lead the full sales lifecycle for target clients, from solution development to deal closure
• Identify, qualify, and secure new mid-sized national and multinational business for the FCM Brand.
• Actively contribute to growth strategies and the broader business plan
• Deliver results aligned with set objectives
• Address and manage complex, large-scale business Requests for Proposals (RFPs)
• Cultivate key stakeholder relationships in target organizations, facilitating interactions between their leadership and FCM's
• Maintain a strong opportunity pipeline and thoroughly document all account activity
• Liaise with your counterparts around the world to formulate joint strategies to effectively communicate and consult with prospective local contacts

Experience & Qualifications

• 8+ years of professional B2B sales experience with strategic & consultative selling and negotiating skills. Including a minimum of 3 years related to acquiring complex multinational accounts
• Travel industry experience essential; expertise in Travel Management Companies (TMC) practices a major advantage
• Proven track record of success in navigating intricate sales cycles involving multiple stakeholders
• Exceptional communication skills, both written and verbal, with the ability to effectively present to audiences of varying sizes and management levels
• Strong aptitude for building and nurturing client relationships, coupled with excellent influencing and contract negotiation abilities
• Expertise in managing an extensive book of business, showcasing a high conversion rate as an effective closer
• Familiarity with Salesforce and HighSpot, alongside solid proficiency in MS Office Suite (Word, Excel, PowerPoint)
• Analysis experience should include working with clients to develop business requirements and business process reviews
• Ability to work independently, demonstrating self-motivation in achieving ambitious sales goals
• Willingness and ability to travel nationally and internationally to fulfill territory responsibilities
• Established network of contacts within flagship companies, with the capability to secure key meetings and convert leads into business opportunities

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

#LI-SC1#FCMUS#LI-Onsite

Location – Philadelphia, PA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $125,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. .

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

🏆 Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
🌟 GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
🏅 Newsweek: America’s Greatest Workplaces for Diversity (2024)