Purpose:

We are looking for a Business Analyst who is experienced in analysing and identifying business needs and improvements, to assist with driving efficiencies across internal processes and improving technology platforms and products.

The Business Analyst is responsible for gathering requirements, documenting process, design and architecture, with strong analytical and problem-solving skills. You should also be knowledgeable in business process improvement, software development life cycle methodologies, and experience in creating commercial business cases to understand the ROI of opportunities.

About the role:

• Facilitate communication between business and technical teams
• Develop and maintain system documentation and training materials
• Conduct stakeholder interviews to understand business needs and pain points
• Create business cases and cost-benefit analyses to support business opportunities
• Develop use cases and process flows to support the development of software solutions
• Gather and document business requirements and translate them into functional specifications
• Collaborate with stakeholders to ensure that project objectives are aligned with business goals
• Participate in user acceptance testing and ensure that solutions meet business requirements

Experience:

• Business Analyst qualification
• Wholesale and Support Role experience
• Ability to lead and motivate cross-functional teams
• Excellent communication and interpersonal skills
• Project management skills with a focus on process improvement
• Strong analytical skills with a data-driven approach to decision-making
• 2+ years of professional experience in a business analyst role or similar
• Demonstrated experience working in a fast-moving and dynamic environment
• Due to the global nature of our business, flexibility to work outside of standard hours may be required to accommodate meetings across different time zones

What you'll Enjoy:

Salary range: $110k-130k plus super (dependent on experience)

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉 Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

We value you

Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’. With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’. Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

Join us in building a world-class loyalty program where risk management enables rewarding travel experiences while protecting both members and business value.