Customer Implementation Manager
FCM Travel is a global corporate travel management company and the business-to-business arm of the Flight Centre Travel Group. Operating in over 95 countries, it provides booking platforms, expense management, and risk control services for large companies and organisations.
The Customer Implementation Manager will play a critical role in delivering seamless onboarding experiences for new customers while ensuring existing customers receive the very best technology experience.
You'll work closely with clients and cross-functional teams to manage end-to-end implementation projects, helping customers maximise the value of FCM's technology solutions.
This role can be based out of our Sydney, Melbourne or Brisbane office.
Day to day:
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Lead end-to-end customer onboarding and implementation projects, ensuring a seamless transition and exceptional technology experience for customers
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Consult with customers to understand requirements, analyse needs, and recommend effective technology and process solutions
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Manage project plans, timelines, risks, communications, and stakeholder engagement to deliver successful implementation outcomes
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Act as a trusted advisor by maintaining strong knowledge of FCM technology, applications, and customer system configurations
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Build and maintain strong relationships with customers and internal stakeholders, including operational teams, support teams, Account Managers, and BDMs
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Facilitate customer meetings, implementation workshops, and regular project updates while proactively managing expectations and resolving issues
You’ll be perfect for the role if you have:
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Minimum 2 years in a travel industry role with technology experience, or 2 years as an Implementation Manager or in a similar role
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A comprehensive understanding of implementation processes
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Experience dealing with difficult or high pressure situations, with strong negotiation skills
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You can juggle multiple priorities without losing sight of the details, and work independently while still being a team player
What you'll enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
