At FCM Meetings & Events, we’re reshaping how people connect. Join a bold, future focused team where strategy, creativity, and technology come together to create standout experiences. We’re lean, agile, and backed by the global strength and scale of Flight Centre Travel Group and FCM Travel. 

Here, you’ll work with worldclass talent and innovative technology in a culture that encourages fresh thinking and big ideas - giving you the freedom to push boundaries and make meaningful impact. 

As the Events Customer Solutions Manager, you will play a critical role in supporting the sales and account management functions delivering, accurate, creative, innovative and compelling programs in response to existing and new customer proposal briefs. 

You will work closely with internal & external stakeholders to ensure all proposals exceed client expectations while also meeting business objectives.  
 

What you will be doing: 

• Building and nurturing strong relationships with clients and suppliers 

• Ensuring successful delivery of Request for Proposals and quotations including research, accurate and compelling content 

• Developing tailored proposals and detailed budgets that align with client needs, and project goals to support successful business outcomes 

• Driving supplier engagement through strategic negotiation, fostering innovation, and building collaborative partnerships to enhance value and deliver competitive solutions 

What you will bring to the role: 

• Experience in events industry/group travel industry 

• Events operations experience 

• Sound knowledge of procurement, product and market trends and negotiating skills 

• Highly proficient in MS Office - Excel and PPT  

• Experience in project management 

What’s in it for you?  

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd