Event Director

FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.

We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact.

Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management

To learn more about FCM Meetings & Events please click HERE

About The Opportunity

The Event Director is responsible for the overall execution and success of events, ensuring seamless planning, coordination, and delivery. This role involves managing event budgets, critical timelines, and logistics while leading and mentoring a support team to exceed client expectations. The position requires strong attention to detail, quality control, and adherence to processes to ensure error-free event execution. Effective communication with clients, internal teams, and stakeholders is key, alongside maintaining accurate documentation and reporting. The Lead Event Planner also contributes to business operations, ongoing training, and professional development, continuously seeking opportunities for growth and excellence in event management.

Key Responsibilities

• To be the lead planner on events, responsible for the overall execution and success.
• To effectively manage the support team on each event, delegating tasks, quality control, providing constructive feedback, and training where needed.
• To build and manage the event critical path with all key deadlines and deliverables.
• To build and manage the event budget, from creation, ongoing updates and post event reconciliation
• Motivate, mentor and lead team to executing tasks and exceeding clients expectations.
• To ensure events are keeping correct systems and processes from the outset to ensure error free event management.
• To maintain accurate files & with accuracy in all event critical documents, reporting and communications
• To oversee deliverables for all event logistics pre, onsite and post event including quality control.
• To maintain effective and customer focused communication throughout with all stakeholders.
• To respond to all client enquiries professionally and within the agreed timeframes and to ensure client satisfaction with the response.
• To communicate thoroughly internally with Account Manager and project team.
• To assist with both per event admin tasks and business related tasks to keep the business operating.
• To participate in the available training opportunities, directed by your Business Leader.
• To have competency, growth & development top of mind at all times. To take interest in individual "Brightness of Future".

Experience & Qualifications

• Bachelor’s Degree in marketing, communications, hospitality, business or related field preferred or an equivalent combination of education and experience will be considered in lieu of a degree.
• A minimum of 5 years demonstrated event, conference and incentive management experience.
• Demonstrated effective customer service skills at a senior level
• Leadership experience
• Proficient knowledge of Microsoft programs such as Word, Excel, PowerPoint, etc.
• Event Management Software: Cvent or similar.
• A knowledge of major suppliers and relevant MICE products/destinations

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

#LI-SC1#MTEV#LI-Onsite
Location – Philadelphia, PA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $78,000 - $85,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

🏆 Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
🌟 GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
🏅 Newsweek: America’s Greatest Workplaces for Diversity (2024)