About the Opportunity

The RPA Developer role sits within the Flight Centre Global Business Improvement team. The team is made up of various SMEs such as Project Managers, Business Analysts and Digital Adoption Specialist and is tasked with improving business outcomes through the Business Process Management framework:

The main duties of the RPA developer within this team is to analyse opportunities during the Process Analysis and Process Redesign Stages and subsequently implement automations using primarily the UIPath RPA software during the Process Implementation stage.

The RPA Developer is responsible for the ongoing monitoring, maintenance and quality control management of automations implemented.

Furthermore the RPA Developer will participate in maintaining a work backlog and reporting on ROI achievement.

What you will be doing:

Business Process Improvement

• Consult with business managers, project managers, and various stakeholders to identify and analyse pain points and opportunities
• Interpret complex requirements and provide objective assessments with actionable ideas to refine business processes
• Design and implement RPA processes to enhance efficiency, streamline operations, and reduce costs, where appropriate
• Employ best practice in process development and deployment (e.g. A/B testing, UAT protocols, redundancy and disaster recovery)

Knowledge Management

• Manage and maintain internal knowledge management systems (KMS), including Confluence with rules and operational procedures for programs implemented
• Effectively communicate and on-training RPA’s with local and remote SME’s to support workflows
• Contribute to Community of Practice sessions and follow agreed standards

Internal and External Stakeholder Communication

• Continuously improve internal and external stakeholder communication practices
• Utilise appropriate products to meet communication and collaboration requirements
• Work with Stakeholders to achieve adoption targets

Task Automation (UIPath)

• Act as the product owner for UIPath RPA Solution for the iconic Flight Centre brand globally
• Build and maintain RPA workflows or subsequent processes
• Provide support for queries and issues related to deployed RPAs
• Design and complete appropriate testing protocols and regression testing to continually deliver robust RPA solutions

Reporting and Analytics

• Utilise appropriate reporting techniques to provide reporting on ROI targets and adoption rates

Hours: Standard hours however occasional after hours meetings needed to meet project needs of a global business

What you will need:

Must haves - 

• Project experience in Automation projects (either supporting or directly implementing automation processes)
• UIPath Development Capability (Intermediate to Advanced)
• Competency in using API calls within RPA

Added Advantage - 

• Microsoft PowerApp suite
• Business Analytics capability or background
• Bachelor's degree/Diploma in business or related field of study
• Three years of experience in a related field
• Travel industry domain experience

What's in it for you:

• Culture: You will be employed by a company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Development: Access to 'LinkedIn Learning' for ongoing skills development - over 24,500 courses in over 20 languages!
• Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• We Love to Travel: generous discounts, including family and friends, on flights, hotels, tours, cruises, travel insurance, attractions and more
• Flexibility: Monday to Friday week, business hours with flexible options 
• Brightness of Future: career opportunities in a network of brands and businesses across the globe - we promote from within  
• Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.  
• Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)  
• Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
• Our People: Flight Centre Travel Group is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

We Value You!

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you! 

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.