VIP Concierge is Flight Centre Travel Group’s experiential ‘high touch’, premium concierge service offering delivered by highly experienced travel valets known as Concierge Advisors. Concierge is also internally referred to as our premium white glove butler service. This top tier of service is usually reserved for CEO’s, Board members and perhaps a handful of other executives from the C-Suite, those who require immediate and dedicated attention.
For this top level, Concierge Advisors deal directly with the Traveller and/or their EA/PA to ensure continuity of personalised service. Discerning consumers increasingly have a greater desire for a more personal touch and bespoke service offering. Our Concierge Advisors provide our executive customers unrivalled travel advisory services through a comprehensive on-boarding process, ensuring our bespoke premium service is seamlessly delivered.
You will work in a dynamic and productive environment, with a fantastic existing client base, and enjoy excellent benefits, work conditions and above award salary. You will have extensive experience with VIP travellers and perhaps high-end retail experience – for those customers seeking a discerning travel experience, for both their personal and business requirements.
What you'll need:
High touch, excellent customer service & high attention to detail
Social events such as Buzz Nights, opportunity to attend Global Ball overseas (Bali 2023, Lisbon 2024) for high achievers
Global career advancement/travel opportunities
Leadership Programs & further education, training and development
Giving Bank & Volunteer Leave
Employee share scheme
The opportunity to play an integral role in the growth of the business
Travel discounts on flights, hotels and insurance for you, your family and friends
If you love going above and beyond to delight your discerning travellers, you may be just the person for VIP Concierge
Apply with FCM today!
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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