FCM - Dedicated Program Administrator

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

FCM Consulting provides corporate travel management support through its OTR (Outsourced Travel Resources) offering. This Dedicated Program Admin will be the primary support for an FCM Consulting OTR client, supporting the travel manager.  The Program Admin will primarily handle tactical tasks and work closely with the client and FCM Account Management to execute.

This position will perform a variety of functions related to the client's regional or global travel portfolio. Dependent on the scope of work defined in the client contract, this may involve significant traveler/EA interaction, reporting, issue tracking, OBT ticket administration, and more. This position will have a thorough understanding of the corporate travel industry and may conduct training as necessary. 

Key Responsibilities

• Traveler/EA Interface – handle day-to-day questions and comments from travelers and travel arrangers.
  • Build relationships with and participate in monthly/periodic meetings with EAs.
  • Maintain the “travel@client.com” inbox by answering common questions and redirecting queries as appropriate.
  • Maintain issue log tracking supplier, TMC, and program-level complaints.
• Suppliers – engage FCM Consulting Sourcing team to expand and augment negotiated agreements to drive savings and enhance traveler service
  • Support strategic sourcing activities (RFPs and Performance Management) for airlines, hotels, car rental and ground transport.
  • Collect and summarize performance reports from preferred suppliers (air, hotel, car rental, rideshare)
  • Schedule and attend preferred supplier QBRs.
• Duty of Care – understand the client’s Traveler Safety protocols
  • Identify current safety and security agreements.
  • Direct traveler/EA queries to appropriate risk management resources.
• Communication/Engagement
  • Contribute to client’s internal communications via intranet, FCM Platform, OBT messaging.
• Success Metrics – track KPIs as identified by travel manager
  • Compile and produce regular KPI and traveler feedback reports for travel manager.

Experience & Qualifications

• 3+ years corporate travel account management or travel operations experience
• Proven experience navigating large organizations and multi-layered structures
• Experience with TMC and/or T&E reporting
• Intermediate knowledge of Microsoft Office applications, with superior Excel skills
• Excellent written, oral, and interpersonal communication skills
• Project management skills to operate as an effective team player
• Analytical in approach with the ability to manage multiple, simultaneous deadlines while maintaining an eye for detail
• Self-starter; ability to excel in a dynamic and fast paced environment
• Maintains a high level of confidentiality always, and communicates professionally with all levels of the organization
• Fluent in English, other languages a plus

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
•      Diversity Day: paid leave to observe holiday or cultural celebration of your choice 
•      Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
•      DEI education
•      Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising
•      Office Environmental Program
•      Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
•      1 Volunteer Day per Calendar Year

Benefits Include:

• Paid Time Off *
•      Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
•      5 Sick Days accrued per year
•      3 Personal Days
•      1 Diversity Day
•      1 Volunteer Day
•      8 Recognized Holidays
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location – Boston, MA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $80,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com