About the Opportunity

FCM Future Team Leader - Canberra, ACT or North Sydney, NSW

Are you looking for a new challenge? Are you looking to take the next step in your leadership pathway? 

FCM's service offering is simple; we provide our clients with the simple, cost-effective answers to business travel management through a highly personalised services tailored to meet our client's individual requirements. Our ideal candidate will have a minimum of 2 years travel consulting experience along with buckets of ambition and an insatiable appetite for making solid relationships and delivering impeccable service to successfully combine travel management and a new career step into leadership.

What you'll be doing:

• Assisting Team Leader with motivating and maintaining the spirit of your team
• Supporting your Team Leader with the vision and focus of your team
• Consistent sales performance (transferring above cost of seat)

Assisting and supporting your Team Leader in all aspects of the FCM business environment; including:

• Customer service and satisfaction
• Implementation and adherence to the FCM daily, weekly and monthly systems
• Achievement of financial results and KPI's
• Facilitating ongoing training for all team members
• Nurturing team members development
• Caretaker role in Team Leader absence
• Maintaining communication between team members
• Maintaining an overall positive office environment

What you'll need:

• Leads by example and ability to motivate others
• Attentive to staff and client needs
• Embrace company philosophy, values and change  
• Excellent communication skills
• Ability to manage change and exceptional customer service
• Ability to handle high volumes of business
• The drive, determination and focus to co-lead a successful business
• Minimum 2 years proven sales ability with consistent figures in a travel manager or travel consultant role
• GDS proficiency, with Sabre highly regarded

What’s In It For You?

• Above market earnings, $65,000pa base plus uncapped incentives plus super!
• Tailor your ideal work-life balance with hybrid arrangements
• Free health and wellness consultations
• Free financial planning consultations
• Award winning Flight Centre employee benefits: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia
• Social events such as Buzz Nights, opportunity to attend Global Ball overseas (Bali 2023, Lisbon 2024) for high achievers
• Global career advancement/travel opportunities
• Leadership Programs & further education, training and development
• Giving Bank & Volunteer Leave 
• Employee share scheme
• The opportunity to play an integral role in the growth of the business
• Travel discounts on flights, hotels and insurance for you, your family and friends

Are you ready to elevate your career in corporate travel leadership? Apply with FCM today!

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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