Junior Revenue Specialist

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

We’re seeking a results-driven professional to lead hotel group commission revenue recovery across our corporate business in the United States and Canada. In this high-impact role, you’ll manage, maintain, invoice, audit, and maximize group commission revenue—ensuring every opportunity is captured and optimized.

As the go-to expert for Americas corporate brands, you’ll collaborate closely with internal supply, finance, and operations teams to drive performance, strengthen processes, and achieve key business goals and KPIs. Your analytical mindset and attention to detail will directly influence revenue recovery and operational excellence.

If you’re passionate about revenue optimization, cross-functional collaboration, and delivering measurable results, this is your opportunity to make a meaningful impact within a dynamic hotel group environment.

Key Responsibilities

• Proactively monitor outstanding commissions, persistently following up with hotel partners to ensure timely payment via email & phone.
• Work closely with the finance team to validate receipt of payments, ensuring accuracy and alignment with financial records.
• Providing observations on delinquent accounts, collaborating with relevant team members to escalate issues and drive resolution.
• Audit and validate group contracts to ensure accuracy and commission eligibility, enabling seamless invoice generation for timely issuance to hotel partners.
• Collaborate with hotel partners to improve commission recovery, encouraging strong, positive relationships to assist with timely payments and promote preferred payment options.
• Work with external commission collection agencies ensuring streamline processes are up to date, maintaining accurate and complete account setups for operational accuracy.
• Accurately generate group commission invoices, adhering to taxation requirements specific to each country to ensure compliance and accuracy.
• Prepare and issue required documentation to hotel partners, facilitating seamless and timely commission processing.
• Assist other brands in investigating and resolving issues related to missing group commissions, ensuring accurate allocation and payment to the correct brand.
• Identify opportunities to improve the group commission process, both functional and non-functional requirements, driving continuous improvement and efficiency.
• Build positive relationships with Travel Managers through constructive feedback on improving group contracts for commission recovery. Identify essential vs non-essential information to improve accurate invoicing and timely commission recovery.
• Generate routine reporting to communicate data quality issues, hotel partner performance, and internal challenges impacting efforts in the recovery and reconciliation of group commission.
• Additional ad-hoc reporting as required by the business.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Ability to accurately audit group contracts and generate invoices, ensuring compliance with taxation requirements and correct allocation of funds
• Communicate clearly and professionally with hotel partners and internal teams, fostering positive relationships, influencing timely commission payments.
• Work efficiently with finance teams, external commission collection agencies, and other brands to validate payments, streamline processes, and resolve discrepancies
• Manages multiple tasks, such as contract audits, invoice issuance, and follow-ups with hotel partners, to meet deadlines while maintaining high standards of accuracy.
• Foundational understanding of financial processes, such as invoice generation and payment validation, to support accurate commission tracking and compliance
• Maintain accurate records, generate clear, concise reports on commission recovery, outstanding balances, and delinquent accounts to support decision-making and process improvements.
• Adapt to evolving processes and requirements, collaborating with external partners to maintain streamlined and accurate operations.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

#LI-SM1#FCB#LI-Onsite

Location – Vancouver, BC

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $55,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

🏆 Travel Weekly Magellan Awards: Silver Winner (2023)
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)