Sr. Salesforce Solutions Architect

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Flight Centre Travel Group (FCTG) is seeking an experienced Salesforce Sr. Solution Architect to join our global technology team. As a Salesforce Sr. Solution Architect, you will play a pivotal role in architecting and designing innovative solutions on our Salesforce platform, driving digital transformation, and enhancing customer experiences across our travel ecosystem.

Following the successful modernization of our legacy Salesforce instance, we are now focused on leveraging cutting-edge Salesforce technologies to enable business growth and operational excellence. Our Salesforce implementation spans the entire customer lifecycle—from Marketing Cloud engagement and Sales Cloud automation to Service Cloud operations and advanced support capabilities. We're actively expanding our omnichannel presence with Service Cloud Voice, Einstein AI, Agentforce, and Data Cloud integrations.

This role offers an exceptional opportunity to shape the future of travel technology at the world's leading travel company, working with the latest Salesforce innovations and contributing to enterprise-level digital transformation initiatives. This is truly an amazing opportunity to help take FCTG to the next level and change the way we do business with our customers while strengthening our position as a leader in travel tech.

Key Responsibilities

Solution Architecture & Design

• Own the end-to-end solution architecture for Salesforce applications across Sales, Service, Experience, and Platform capabilities.
• Design scalable, secure, and resilient Salesforce solutions using a combination of:
  • Apex (where required)
  • Lightning Web Components (LWC)
  • Flows and Declarative Automation
  • Salesforce APIs (REST / SOAP), Platform Events, and Event-Driven Architecture
• Define architectural patterns and standards aligned with Salesforce best practices and enterprise principles.
• Translate complex business, functional, and non-functional requirements into clear, well-documented solution designs.
• Lead solution design discussions and architecture reviews with business stakeholders, product teams, developers, and external partners.
• Drive the introduction and adoption of Einstein, Agentforce, and AI-enabled capabilities into platform solutions where they deliver measurable value.

Platform Architecture, Governance & Quality

• Ensure solutions meet performance, scalability, security, and compliance requirements across regions and orgs.
• Define and enforce governor-limit-aware design patterns, security models, and data access strategies.
• Review and approve technical designs and key implementation decisions.
• Establish architectural guardrails to balance speed of delivery with long-term maintainability.
• Partner with development leads to ensure quality, testability, and operational readiness of solutions.

Integration & Data Architecture

• Design Salesforce-centric integration architectures with internal and external systems using established Salesforce integration patterns.
• Define system-to-system communication models including:
  • API-led integrations
  • Event-driven integrations
  • Near-real-time and batch data synchronization
• Provide architectural oversight for data models, data flows, validation, and data quality across the ecosystem.
• Collaborate with enterprise and integration architects to ensure alignment with broader technology landscape.

Delivery Enablement & Technical Leadership

• Partner with the Product Owner to jointly shape solutions that meet business objectives while remaining scalable and sustainable, with the Product Owner accountable for requirements and scope, and the Solution Architect accountable for solution design and architectural integrity.
• Provide technical leadership and guidance to Salesforce developers and delivery teams.
• Act as the escalation point for complex technical and architectural decisions.
• Support delivery teams through design clarification, trade-off analysis, and solution optimization.
• Enable consistent delivery through reusable patterns, reference architectures, and shared components.

DevOps, Environments & Release Strategy

• Define and support environment strategies, deployment models, and CI/CD best practices for Salesforce.
• Ensure solutions align with established DevOps pipelines, version control standards, and change management processes.
• Partner with release management to reduce deployment risk and improve release velocity across environments.

Continuous Improvement & Innovation

• Stay current with Salesforce releases, roadmap changes, and emerging platform capabilities.
• Continuously assess and improve platform architecture to reduce technical debt and improve agility.
• Proactively identify opportunities to leverage AI, automation, and platform enhancements to increase productivity and business value.
• Influence platform strategy by identifying gaps, risks, and future-state improvements.

Own and maintain high-quality architecture documentation & deliverables including (but not limited to):

• Solution Architecture Diagrams:  End-to-end view of Salesforce components, integrations, data flows, and system interactions.
• Integration and Data Flow Designs:  System-to-system flows, integration patterns, event models, and data ownership definitions.
• Architecture Decision Records/Log:  Documented design decisions, alternatives considered, trade-offs, and rationale.
• Non-functional Requirements:  Performance, scalability, security, availability, compliance, and data residency considerations mapped to solution components.
• Architecture Principles, Standards & Guardrails:  Declarative vs code rules, integration standards, security patterns, and design constraints.
• Reference Architectures & Reusable Patterns:  Approved solution patterns to accelerate delivery and ensure consistency across teams.
• Security & Access Model Design:  Role hierarchy, sharing model, permission set strategy, and data access controls.
• Integration Inventory & API Contracts:  Catalogue of integrations, payload schemas, authentication models, SLAs, and versioning approach.
• Environment, Deployment & Release Strategy Inputs:  Environment purpose, deployment sequencing, CI/CD alignment, and release risk mitigation.
• Future-State Architecture & Technical Debt Register:  Target-state designs, known gaps, risks, and a clear remediation or evolution path.
  
  
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Bachelor’s degree in a related field is desirable but not mandatory.
• Equivalent practical experience designing and delivering enterprise Salesforce solutions may be considered in lieu of some formal education or certifications.
• Salesforce Certifications
  • Required
    • Salesforce Certified Platform Developer I
    • Salesforce Certified Administrator
    • Salesforce Certified Advanced Administrator
    • Salesforce Platform App Builder
    • Salesforce Certified AI Associate
  • Preferred
    • Salesforce Certified Platform Developer II
    • Salesforce Sales Cloud Consultant
    • Salesforce Service Cloud Consultant
    • Salesforce Certified AI Specialist
  • At least two certifications from the Salesforce Architect Path, such as:
    • Integration Architecture Designer
    • Data Architecture Designer
    • Sharing & Visibility Designer
• Enterprise & Integration Architecture (Desirable)
  • Formal or practical training in:
  • Distributed systems & integration patterns
  • API design and event-driven architectures
  • Identity, security, and access management concepts
  • Familiarity with architecture frameworks or methods (eg. TOGAF concepts, C4 model, or equivalent practical experience)
• 10+ years of project experience in a hands-on solution and architecture design role
• Salesforce Sales and Service Cloud implementation
• Salesforce Omni-Channel
• Salesforce Service Cloud Voice
• Salesforce Einstein
• Salesforce Agentforce
• Salesforce Data Cloud
• Strong working knowledge of Salesforce out-of-the-box functionality, security, and best practices
• Firm understanding of object-oriented techniques
• Strong understanding of the Software Development Life Cycle (SDLC) within Agile/Scrum teams.
• Familiarity with Salesforce integration patterns and API-based integrations.
• DevOps-enabled Salesforce teams.
• AI (LLM, Generative, Agentic)
• Experience in the travel industry is considered an asset but not required.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-SM1#FCB#LI-Onsite

Location – Vancouver, Canada 

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $159,000 - $168,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

We welcome applications from candidates with diverse experiences

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

🏆 Travel Weekly Magellan Awards: Silver Winner (2023)
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)