About the Opportunity

The Learning and Communications Admin Support role will manage the day-to-day operations of a variety of global People and Culture business systems, ensuring system access, system availability and user support. You will perform regular system maintenance tasks including user management, system updates and troubleshooting, working with the business owners of the systems, coordinating with external vendors or our internal teams for technical support where needed.

You will also liaise with suppliers and stakeholders to manage relevant contracts. set up new users on licenses and provide administrative support on tools and manage our license database.  The role also provide technical support and assistance to global users, including troubleshooting hardware and software issues, resolving problems, and addressing enquiries related to the relevant systems and applications. This may involve remote support for users located in different geographical locations. 

Other expectations include updating users on new features and changes, delivering training for users, maintaining and updating user guides and providing suggestions for business improvement in the use of relevant systems.  The role also requires the generation of regular reports on trends identified, system usage, compliance completion to relevant stakeholders. 

This is a growth role with opportunity to step into the L&D or Internal Communications areas and provides the opportunity to stay abreast of emerging technologies, industry trends and best practices in global system administration.

You'll be perfect for the role if you have:

• Strong knowledge of systems software and operating systems, particularly Sharepoint/MS Systems
• Solid knowledge of processes and tools utilized for system management, problem reporting, change management and support tools
• Excellent technical trouble shooting skills
• Excellent interpersonal and client service skills
• MS Systems/Internal Comms or learning certification/s or background 

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Development: individualised Learning & Development pathway options
• Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance and more
• Flexibility: Monday to Friday week, business hours with flexible/hybrid options
• Brightness of Future: career opportunities in a network of brands and businesses across the globe - we promote from within  
• Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gym
• Mental Health: support and Employee Assistance Program for staff and family
• Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon in 2024)  
• Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you!  

Irreverence. Ownership. Egalitarianism.