Learning Experience Specialist - FCM M&E
• Build and evolve tiered capability pathways from new starter through to expert practitioner, addressing skills gaps with blended learning approaches
• Create practical, in-the-flow-of-work content including job aids, eLearning, and performance support using tools like Articulate, WalkMe, and Canva
• Facilitate engaging learning experiences across virtual, in-person, and hybrid formats, adapting to audience needs
• Apply recognised evaluation frameworks to measure effectiveness, track performance metrics, and drive continuous improvement
• Partner with Customer Experience and Leadership L&D teams to create a connected and cohesive learning journey across the division
• Conduct needs analysis with operational leaders to diagnose performance gaps and recommend impactful solutions
• Develop and maintain learning resources aligned to systems, processes, and evolving operational requirements
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Proven experience designing onboarding programs and role-based learning pathways
• Experience translating complex operational knowledge into practical, accessible learning solutions
• Experience partnering with SMEs and cross-functional teams in a fast-paced environment
• Ideally experienced in travel, events, hospitality, or similar commercial industries
• Proficiency in learning tools such as Articulate Storyline/Rise, WalkMe, and Canva
• Cert IV in Training and Assessment and/or relevant degree (Education, Instructional Design, Business, or similar)
• Strong communication, collaboration, and problem-solving skills with a curiosity for the business
What’s in it for you?
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
