About the Opportunity

Do you thrive in a dynamic environment where you can drive learning outcomes and organisational growth?

If so, we have an exciting opportunity for a Product and Educational Coordinator with Flight Centre.

As the Product and Educational Coordinator, you will play a pivotal role in ensuring that our employees are equipped with the knowledge and expertise needed to excel in their roles.

You’ll collaborate closely with various teams to identify training needs and drive effective programs. 

The role can be based in either Melbourne, Sydney or Brisbane.

What you will be doing:

1. Needs Assessment and Program Development:
   • Work closely with cross-functional teams to identify product training gaps and priorities
   • Deploy and drive training programs that address these gaps, either through partnership accreditation or internal resources
2. Consultant Skill Level Monitoring:
   • Establish and manage systems to monitor the skill levels of our consultants
   • Ensure ongoing assessment and improvement of their capabilities
3. Cost-Efficient Management:
   • Efficiently manage consultant educationals, balancing theoretical skill completion targets and experience gaps
   • Optimise resources to achieve maximum impact

What you will need:

• Minimum 12 months experience in retail and/or wholesale travel
• Strong product knowledge – Air, Hotel, Tour, Cruise, Insurance
• Ability to build and maintain strong supplier relationships

What's in it for you:

• $80 k base plus super/bonuses
• Flexible and blended work arrangements
• Generous travel discounts on flights, hotels, cruises and travel insurance for you, your family and friends
• Regular awards nights, social events, and the opportunity to attend our Global conferences (Lisbon in 2024)
• Ongoing training and personal development
• Discounted health insurance with BUPA plus other financial, wellness and exclusive retail services
• Paid parental and volunteer leave
• Employee share plan
• Access to internal 24/7 gym and EOT facilities in head office
• Global career opportunities in a network of brands in over 20 countries
• Mental health support and Employee Assistance Program for staff and family
• Proud diversity and inclusion practices, and Corporate Social Responsibility program supporting the environment and nominated charities through Workplace Giving, volunteering and fundraising