About the Opportunity

The role of the Product Owner is to manage product delivery within the assigned portfolio for Flight Centre Travel Group's (FCTG) Global Corporate CRM team. 

You will ensure the smooth delivery and deployment of product features and enhancements that are high quality and meet the customer needs. 

We are looking for an experienced Product Owner to join our dynamic and fast-paced environment and work collaboratively with the Product Manager on helping deliver the roadmap and implement strategies to design, build and manage initiatives that align to the product and company’s vision and strategy.

You are someone who lives and breathes the Salesforce product and is responsible for working closely with the engineering team to maximise the value and delivery of multiple initiatives.

What you will be doing:

• Be an expert in your domain, live and breathe the product, advocating the customers voice and needs
• Actively participate in the product discovery and design activities which help shape delivery
• Create and maintain a delivery roadmap that aligns with and supports the strategic roadmap
• Contributes to the wider strategic vision and roadmap
• Manages the product backlog, including prioritisation, and defect management
• Gather and document business and technical requirements
• Constructs and prioritises delivery processes to ensure that the development team is clear on what to work on next
• Work collaboratively with the product manager and product team to identify a minimum viable product or solutions that meet customer needs
• Key role in agile software development, including estimations, scrum team leadership and planning, user story, acceptance criteria and release activities
• Communicates the customer or business needs to the engineering team
• Support the implementation and deployment of initiatives with cross-functional teams
• Ensure a quality product by working closely with team members throughout delivery

What you will need:

• Product ownership/ management experience
• Extensive Salesforce experience
• Business Analysis experience desirable
• B2B Travel & Tourism experience desirable
• Relevant degree/ qualification

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within 

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025) 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment