At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!   

The Salesforce Technical Administrator will support, optimise, and maintain our global multi-cloud Salesforce environment. This role combines environment management, user and access governance, and platform operations across Sales, Service, Experience, Marketing, Loyalty, and Data Clouds. 

As part of the Salesforce CoE, you’ll collaborate closely with architects, developers, and support teams to ensure smooth operations, strong release hygiene, and compliance with governance frameworks. 

 
Day to day: 

• Configure and maintain scalable solutions using Salesforce tools such as Flows, validation rules, custom objects, record types, and Lightning pages 

• Align business processes with Salesforce best practices and help ensure solutions deliver measurable business benefits 

• Assist with translating functional business requirements to technical design focused on enabling the business and support creation of User Stories within a Product Backlog 

• Work closely with business analysts and stakeholders to review business process and optimisation of current solutions 

• Manage sandbox environments, prepare deployment packages, and participate in release readiness activities 

• Assist with technical analysis, regression testing, and documentation of configuration changes 

• Coordinate with integration and architecture teams to ensure platform solutions align with broader enterprise standards 

• Provide advanced platform troubleshooting, supporting both proactive enhancements and incident resolution 

• Contribute to configuration standards and mentor junior administrators on scalable platform practices  

You'll be perfect for the role if you have: 

• 4+ years Salesforce Administration experience supporting enterprise-scale environments 

• Salesforce Administrator Certification (required); Advanced Admin or Platform App Builder preferred 

• Strong knowledge of permission sets, profiles, and role hierarchy design 

• Experience with CI/CD pipelines, change sets, and environment management 

• Exposure to OmniStudio, data integrations, or Marketing/Loyalty Clouds desirable 

• Exceptional attention to detail, documentation, and governance discipline 

• Proven ability to manage competing priorities across large teams and stakeholder groups 

What you will enjoy: 

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd 

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability  

🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others. 

⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!  

🧑‍💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.  

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages 

♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events. 

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more 

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more 

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym 

🌞Mental Health: Support and Employee Assistance Program for staff and family 

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave