Purpose of the Role:

As the Senior Commercial Analyst for the Flight Centre Brand, you will play a key role in driving commercial performance, with a particular focus on our ecommerce operations.

You’ll work closely with global finance and commercial leaders to discover, deliver, and embed data-driven initiatives that optimise revenue, maximise investment returns, and minimise costs. This is an analytically focused role that continuously seeks opportunities for growth and improvement.

You will join a collaborative team of high performers who thrive on adaptability, innovation, and continuous improvement to achieve market-leading outcomes.

Key Responsibilities:

Reporting and Analysis

• Provide monthly performance reporting and value-added analysis to enable informed business decisions

• Develop and maintain reporting frameworks for key risk areas to support the financial accounting team

• Monitor and analyse contract performance across call centre channels and outsourced finance partners

• Manage reporting on store network investments, providing key findings and recommendations

• Track and report on trading performance, including monitoring KPIs and targets

• Conduct analysis and reporting on People, Culture, and remuneration metrics

• Deliver insights, analysis, and recommendations on cash holdings

Ad Hoc Commercial Support

• Identify, implement, and monitor risks and action plans to realise commercial benefits for the ecommerce channel and broader global initiatives

• Extract, transform, and interpret data to create insights through analytics and modelling

• Continuously identify and deliver value-add projects that support growth and efficiency

• Review key contract terms and conditions to ensure opportunities are maximised

Experience, Skills and Qualifications

• Bachelor of Business or a relevant tertiary qualification

• Minimum 3 years’ experience in a similar analytical or reporting role

• Strong proficiency in SQL for accessing shared datasets or datamarts, with experience in Power BI and Excel

• Proven ability to interpret large data sets and translate insights into clear, actionable recommendations

• Commercially minded with the ability to think strategically and proactively

• Experience in Power Query or Data Brick within Excel to manipulate, transform, and present data

• High level of ownership, attention to detail, and accountability

• Strong presentation and storytelling skills, with the ability to communicate complex information simply

• Excellent time management, prioritisation, and problem-solving skills

• Experience in high-volume transactional environments is advantageous but not essential

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.