Purpose

As part of a Global team, this role is responsible for supporting all Flight Centre Travel Group pillars, brands and geographies in managing customer payment flows, including the commercial and technical set up of both in-store and ecommerce transactions, as well as managing customer fraud risk and related risk mitigation activities.

This role will take ownership and be the Subject Matter Expert of related fraud management tools/systems and provide commercial analysis of payment flows including areas such as authorisation rates, decline reasons, chargeback rates, merchant fee costs. 

Day to day you’ll be… 

• Working on projects to implement new payment flows 
• Reviewing and reporting on performance of live merchant accounts 
• Monitoring fraud system rule performance and fraud system declines to analyse and understand trends
• Dealing with payments related queries from the business and analysing merchant fee costs
• Regular contact and involvement with other geographic regions of the Flight Centre group eg NZ, UK, US, Canada, South Africa, Singapore.
• Establish and manage of new merchant facilities (both in-store and ecommerce) as required by the business
• System ownership and administration of primary payment service providers.
• Overseeing payments processing and resolving payment issues.
• Monitor payment gateway performance and trouble shoot issues that arise, including working with internal technical experts and product vendors to resolve issues
• Work with the business to optimise the outcomes from payments flows, ie improved authorisation rates and conversion
• Use knowledge of payments technology to support the business in achieving better outcomes from payments 
• Manage and monitor of all rules in fraud management systems
• Analyse fraud patterns and trends to anticipate and address emerging threats
• Understand and target implementation of industry tools such as 3DS to manage fraud risk

We’d love to hear from you if you have… 

• Prior relevant experience in a related role
• An analytical inquiring mind
• It would be highly desirable if you have some accounting / finance background
• The ability to build strong relationships with internal stakeholders and external vendors and be able to stand behind decisions 
• Post graduate qualifications in risk management and/or fraud prevention is desirable
• Experience with payment gateways and fraud risk systems preferred

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment