As our Senior Refunds Officer you will be responsible for the quality review and final audit of refunds approvals, prior to the creation and submission of payment instructions. You will be required to effectively communicate with key stakeholders to ensure a timely processing of refunds to customers across multiple forms of payment and working cohesively with the team. This role requires a flexible can-do attitude, strong teamwork and time management skills, and an ability to adapt in a fast-paced ever-changing environment is a must to succeed in this role.

Primary Accountabilities & Objectives

• Final review and audit of refunds with focus on high value, and repeat submissions.
• Preparation and completion of detailed control sheets in relation to daily payment schedules
• Recharge to stores for refunds debited to Centralised Refunds Team
• Validations and redistribution of funds received from external suppliers
• Bulk upload of refunds data where refunds are processed by business partners
• Reconciliation of credit card refunds and bank accounts
• Communicate with consultants, respond to queries and assist with troubleshooting
• Provide support and guidance to other team members. Ad-hoc projects as required

Skills & Capabilities

• High level of ownership and professionalism
• Prioritise and manage multiple responsibilities
• Demonstratable experience of working across multiple systems, ensuring data is synchronised between multiple platforms
• Excellent communication and customer service skills
• Basic computer knowledge (Windows, MS Word, MS Excel)
• High School Diploma or equivalent, Bachelor’s degree preferred
• 2+ years of experience working in a similar role or role requiring structured process flows and financial management

Benefits on offer

• Salary on offer- Up to $75,000.00 Plus Super (based on experience)
• Access to ongoing training- Individualised Learning & Development pathway options 
• Exclusive retail discounts - accessible via our employee-only portal with 350+ of Australia’s leading retailers
• Travel discounts including family and friends, health and wellness discounts, financial planning advise and more
• Flexibility- Monday to Friday week, business hours – Have your weekends to yourself, (60/40 WFH/Office)
• Brightness of future - career opportunities in a network of brands and businesses across the global - we promote from within  
• Corporate Health Discounts - access exclusive discounts on health insurance plans for you and your family with our partner, BUPA
• Monthly awards nights, social team building events, and opportunity to attend global conference (Lisbon 2024!)

Our spirit of egalitarianism, irreverence and ownership defines the way we behave. These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way

Applications are now OPEN; this exciting role will be based in our South Brisbane HQ