At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!  

We're looking for a Senior UX/UI Designer to help shape the future of our loyalty experience across app and web. This is an innovative, boundary-pushing role for someone who wants to move beyond conventional design and development to create experiences that genuinely surprise and delight our members. You'll work with multiple stakeholders and cross functional teams; owning the end-to-end design across both platforms, balancing bold creative thinking with the rigor needed to ship polished, user-centred product at scale.

Day to day:

• Design customer-friendly, engaging, and functional digital experiences across products and platforms
• Contribute to experience design from project inception through build and launch
• Create UX deliverables including user journeys, workflows, scenario maps, information architecture, wireframes, and interactive prototypes
• Conduct user research activities including interviews, contextual enquiries, surveys, A/B testing, and metrics analysis
• Plan and facilitate face-to-face and remote usability testing sessions
• Analyse research findings and provide evidence-based recommendations for improvement
• Conduct heuristic reviews and identify opportunities to improve customer experiences and workflows
• Apply user-centred design and design-thinking methodologies throughout the product lifecycle
• Validate design concepts and decisions using customer feedback, testing, and data insights
• Create and communicate design concepts through storyboards, process flows, prototypes, and UI designs
• Collaborate with Product Managers, Product Owners, Engineers, and stakeholders to gather requirements and deliver effective design solutions
• Contribute to and help maintain design systems that support consistency across products
• Champion experience design and advocate for customer needs across the organisation
• Present ideas and design concepts clearly and confidently to stakeholders
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

You'll be perfect for the role, if you have:

• 2+ years' experience as a UX/UI Designer or Product Designer
• Experience using Figma, Sketch, Adobe XD, or similar design tools
• Experience conducting qualitative and quantitative user research and analysis
• Experience using and contributing to design systems
• Strong foundational UI design skills
• Strong understanding of user-centred design and design-thinking methodologies
• Ability to design wireframes, user flows, prototypes, and interface designs
• Excellent written and verbal communication skills
• Strong collaboration, stakeholder management, problem-solving, and time-management skills
• Ability to work independently and within cross-functional teams

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life! 

🧑‍💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies. 

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within 

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026) 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Irreverence. Ownership. Egalitarianism.