At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!  

As the Senior UX/UI Designer you will contribute to the design of customer friendly, engaging and functional digital experiences that seamlessly bridge the gap between our online and physical retail entities. Create features and products that holistically balance the needs of our customers and the business.

In addition to this, you will contribute to the definition and development of detailed customer experience designs from project inception, through to build and launch. The role will also assist with the creation of UX deliverables including scenario mapping, user journeys and workflows, information architecture, wireframes, and interactive prototypes.

If you would like to contribute to the design of products that embody core user experience principles whilst balancing the needs of customers and the business, we encourage you to apply!

Day to day:

• Conducting user research activities including interviews, contextual enquiries, A/B testing, surveys, and metrics analysis
• Strong knowledge of user-centred design and design thinking methodologies and techniques
• Involve customers and stakeholders in the design process
• Able to plan and conduct UX research to seek insights into customer behaviour and needs
• Able to validate design decisions and concepts with data and user testing.
• Identifiy and troubleshoots UX problems
• Illustrate design ideas using storyboards, process flows, prototypes and UI designs
• Champion Experience Design with organisational stakeholders
• Liaise and present work to get buy-in on project initiatives with internal stakeholders to ensure design solutions meet both customer, consultant, and business requirements
• Work with product managers, product owners and engineers to gather and evaluates requirements
• Collaborate with other designers within the team to ensure consistent customer experience across range of products
• Mentor other designers and contributing to UX team processes and initiatives

You'll be perfect for the role if you have:

• 4+ years experience as a UX/UI or Product Designer
• Experience with Figma, Sketch, XD or similar
• Experience in both qualitative and quantitative research and analysis
• Experience using and contributing to a design system
• Strong skills in foundational UI design
• Knowledge of mobile platform-specific guidelines (e.g. Apple's Human Interface Guidelines, Google's Material Design)
• Understanding of micro-interactions, animations and motion design to enhance user engagement

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life! 

🧑‍💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies. 

🔧Access to learning tools such as Udemy for ongoing technical skills development

♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within 

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025) 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Irreverence. Ownership. Egalitarianism.