About the Opportunity

The IT Service Product Lead (SPL) is responsible for the end-to-end lifecycle, quality and performance of core IT product offerings. This includes everything from initial analysis and design through to implementation, transition and ongoing delivery.

Acting as the link between Business Relationship Teams, IT operations and technical specialists, the SPL ensures services are designed and delivered to meet the existing business needs and are adaptable to meeting future demands and requirements. The SPL will coordinate customer testing, product launches and support communications and training for the customer.

Managing one or more products or services, the SPL actively scans the external landscape to identify emerging technologies and assess their relevance and potential value to our business needs.

Ensuring alignment with Flight Centre Travel Group’s strategic goals, the SPL will ensure all IT service components and systems are seamlessly integrated. They will translate high-level business objectives into actionable roadmaps, balancing long term aspirations with short term deliverables.

What you will be doing:

Product and Service Roadmap

• Define and manage the IT product roadmap in line with business objectives and user feedback
• Monitor the external environment to gather intelligence on emerging technologies

Service Ownership

• Monitor Deal with problems/issues, conduct root cause analysis, manage resolutions with corrective actions and disseminate lessons learned, driving improvement

Stakeholder Engagement

• Oversee problems and issues, manages resolution, corrective actios, and the collection and dissemination of information

Governance and Compliance

• Ensure all products adhere to regulatory, security and compliance requirements and maintain documentation and service catalogue entries.

Budget and Financial Management

• Manage budgeting and cost optimisation

What we are looking for:

• 5+ years of experience in product management
• Strong technical background
• Broad experience in Service Delivery Management
• Specific knowledge of the product domain
• Extensive experience within a Product Delivery environment
• Strong understanding of project, portfolio, Organisational Change Management (OCM), and Agile techniques
• Familiarity with the functioning of a PMO and a Steering Committee
• Travel industry knowledge preferred
• Product Management Certification
• ITIL Certification
• A bachelor’s degree in IT, Business or related fields
• Industry qualifications in the specified product domain

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status 

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - on flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration (Bangkok in 2026!)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.