Hello, Hej, 你好, Salut!   

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!  

As the Technical Business Analyst you will be the subject matter expert as well as a trusted analyst. The role will get into the detail of how a solution meets business needs and will articulate the complex rules around it.

Working across challenging environments in our Global Project Management and Engineering (PM&E), Leisure area, this role will grow with the business as we define new service and technology offerings in our Integration Services pillar to identify and design key data integrations and services that support the promotion and sale of travel products suggested to our customers both online and in-store.

If this interests you, keep reading! 

Day to day:

• Ability to understand, read, and write API documentation, with a solid understanding of third-party API integrations to facilitate seamless interaction between systems.
• Skilled in developing detailed technical specifications and system requirements based on stakeholder inputs, often using models, diagrams, and workflow analysis.
• Proficiency in analysing existing business processes and technical services to identify and implement process improvements and enhancements to align with business goals.
• Experience in creating and maintaining comprehensive documentation for business and system requirements, including documentation, process workflows, and standards for system functionality.
• Expertise in assessing new APIs for potential business value, as well as evaluating existing integrations for improvements, system compatibility, and user adoption alignment.

You'll be perfect for the role if you have:

• Minimum 5+ years technical business analysis 
• Experience with Atlassian Suite: Confluence, JIRA
• Experience with sequence diagrams
• Travel industry domain experience
• Agile software development methodology experience
• End to end understanding of development processes

Why Flight Centre?

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

⭐Innovation Days: the opportunity to create, collaborate, and bring innovative concepts to life with dedicated innovation days! 

🧑‍💻 Dedicated Engineering Days: hosted by technology partners off-site, staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies. 

🔧Tech Learning Tools: access to learning tools such as Udemy for ongoing technical skills development

♀️ Encouraging Equality: Join our Women in PM&E community, a comprehensive program aimed at fostering gender diversity, empowering, and supporting women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within 

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025) 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

We value you

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone.​ We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you. 

Who we are

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties). 

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism.