At Flight Centre Travel Group (FCTG), the Technical Business Analyst plays a pivotal role at the intersection of business, technology, and automation, partnering with stakeholders across Global Business Services, Leisure, Corporate, and Supply.

This specialised role focuses on eliciting and translating complex business requirements into clear, actionable Agile user stories, enabling developers to efficiently design and deliver solutions without rework. Working across platforms like ServiceNow and broader automation technologies (RPA, AI, hyperautomation), you ensure solutions are both technically sound and aligned to business needs.

You will collaborate closely with the Service Product Lead and Manager to manage the end-to-end intake and delivery process, from requirements and planning through to testing and final sign-off, ensuring transparency and strong stakeholder engagement throughout.

By simplifying complexity and bridging business and technical teams, you drive efficient delivery of high-quality, fit-for-purpose solutions that meet customer needs first time. In a fast-paced, evolving environment, this role is key to shaping scalable, intelligent solutions and contributing to a team with a strong reputation across the business.

Day in the life:

• Facilitate business requirements gathering, workshops, and user story mapping
• Support design and development of system enhancements, automation, and innovation initiatives
• Contribute to automation initiatives including RPA, AI, ServiceNow, and hyperautomation solutions
• Analyse business requirements, management systems, process performance, and technical solutions
• Conduct gap analysis and provide clear, actionable recommendations to stakeholders
• Define detailed requirements that promote scalability, smart practices, and intuitive user experiences
• Document requirements by studying business functions, gathering user input, and evaluating system outputs
• Partner closely with consultants, developers, architects, and change management teams to develop, test, and implement platform features and new product developments
• Identify and document key business and system processes, business rules, functional and non‑functional requirements

You'll be perfect for the role if you have:

• 3–5 years’ experience as a Technical Business Analyst
• Strong experience working in technical, platform‑based environments
• Advanced expertise across ServiceNow Platform
• RPA experience with UiPath, MS Power Platform and Copilot Studio
• Experience with AI including Claude and AI capabilities within ServiceNow and UiPath
• Extensive experience within a Product Delivery environment
• Strong understanding of project management and Agile methodology
• Broad experience in Service Delivery Management
• Strong analytical, documentation, and stakeholder engagement skills
• Excellent written and verbal communication

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave