As the Technical Business Analyst you will be the subject matter expert as well as a trusted analyst. You'll get into the detail of how a solution meets business needs and will articulate the complex rules around it. You will work across challenging environments with intelligent, like-minded professionals and be in a role where you can grow with the business as we define new service and technology offerings and better ways to serve the needs of our customers.

Your Responsibilities: 

• Facilitate business requirements gathering / user story mapping
• Analyse business requirements, management systems, process performance, and technical solutions
• Conduct gap analysis and provide recommendations to relevant stakeholders
• Defining detailed product requirement documents and definitions that promote scalability, smart practices, and an intuitive platform
• Documenting requirements by studying business functions, gathering information from users, and evaluating output
• Working with engineers, solution architects and test teams to develop, test and implement platform features and bug fixes
• Identifying key business/system processes, business rules, functional & non-functional requirements
• Assisting with the configuration and development of system enhancements and innovation

Who you are:

• Minimum 3 to 5 years technical business analysis
• Good quality documentation skills, both technical and non-technical
• Sound business analysis skills, including solution definition, business process flows, impact analysis, problem resolution and reporting

• Added Advantage:
  • Travel industry domain experience
  • Agile software development methodology experience
  • Working with external vendors and suppliers
  • End to end understanding of development processes
  • Technical experience

Why Flight Centre?

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

⭐Innovation Days: the opportunity to create, collaborate, and bring innovative concepts to life with dedicated innovation days! 

🧑‍💻 Dedicated Engineering Days: hosted by technology partners off-site, staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies. 

🔧Tech Learning Tools: access to learning tools such as Udemy for ongoing technical skills development

♀️ Encouraging Equality: Join our Women in PM&E community, a comprehensive program aimed at fostering gender diversity, empowering, and supporting women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within 

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025) 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment