About the Opportunity:

Travelwise is Flight Centre Travel Group's (FCTG) in-house travel team, dedicated to offering our people exclusive industry deals on everything travel-related: airfares, hotels, tours, cruises, travel insurance, sightseeing attractions and so much more!

Based in the "Southpoint" head office in South Bank, QLD, this is an exciting role that requires a dynamic individual with a passion for creating amazing travel experiences for FCTG staff, their families and friends. Along with solid product knowledge, you need to be the "expert's expert," requiring exceptional customer service and problem-solving attributes.

You'll be responsible for:

• Customer service – manage booking enquiries via email, phone and in-person 
• Providing expert travel advice
• Promoting the Travelwise staff benefit
• Developing and maintaining relationships with suppliers 
• Attending product training, information sessions and supplier events 
• High level attention to detail

About you:

• Minimum 12 months retail travel industry experience
• Strong GDS and travel booking systems (Sabre and HELiO preferred) experience 
• Solid product knowledge 
• Ability to handle high volume of enquiry and manage multiple enquiries at any given time 
• Exceptional communication skills – utilising a wide range of channels 
• Self-driven and demonstrates strong collaboration skills 
• Experience adhering to customer service level agreements
• VIP or Premium consultant experience an added advantage

What you will enjoy:

💰Salary: The successful candidate will be rewarded with a generous base salary package of $59,943 (+ super), plus bonuses, with global career advancement and travel opportunities! Work with some of the largest and most well-known businesses in Australia and colleagues across the business

⏳Flexibility: Monday to Friday standard office hours with flexibility considered

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status 

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - on flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration (Bangkok in 2026!)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Please note: applications can only be considered from candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.