Travelwise AUNZ Team Leader
ABOUT THE OPPORTUNITY
WHAT YOU WILL DO
- Lead, motivate, and develop a high-performing Travelwise team
- Coach and support ongoing growth, capability, and engagement across the team
- Manage day-to-day operations including resource planning and work allocation
- Deliver exceptional service while meeting agreed service levels
- Build, manage, and strengthen supplier relationships to deliver compelling travel benefits
- Promote the Travelwise benefit across the FCTG network
- Drive marketing and communication of supplier deals, travel advice, and industry updates
- Identify opportunities to improve processes, efficiency, and customer experience
- Collaborate closely with internal FCTG businesses to drive outcomes and growth
- Attend product training sessions, supplier briefings, and industry events
- Contribute to a safe, inclusive, and accessible work environment where all "Flighties" feel welcomed, respected, and supported to thrive
WHAT YOU WILL NEED
- Proven leadership experience in a travel or service-driven environment
- Minimum 2 years Travel & Tourism industry experience
- Strong product knowledge across travel suppliers and product offerings
- Experience using GDS and mid-office systems (e.g. Sabre, Helio)
- Ability to manage high volumes of enquiries while balancing competing priorities
- Exceptional written and verbal communication skills across multiple channels
- Strong collaboration and stakeholder engagement capability
- Experience working to customer service level agreements (SLAs)
- Self-driven, motivated, and solutions-focused approach
Location: Onsite role based in South Bank head office, QLD
Hours: Monday to Friday standard office hours
What you will enjoy:
⏳Flexibility: Monday to Friday standard office hours with flexibility considered
🙋🏾♀️Culture: Flight Centre is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
🎉Development: Individualised Learning & Development pathway options
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - on flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration (Bangkok in 2026!)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Please Note: applications can only be considered from candidates who are based in Brisbane without working restrictions. Remote working options are not available for this position.
