Hello, Hej, 你好, Salut!

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 

As our Vendor Manager you'll have responsibility to work to improve the relationship between supply and demand with key vendors. You'll work to ensure that the vendors have a clear understanding of the business requirements and expectations. If you'd like to work with key stakeholders from the business to ensure that the business has a clear understanding of what the vendors are offering, please apply!

Day in the life:

• Day to day interaction with Vendor’s onsite leaders, Account Manager and Service Delivery Manager
• Oversight and awareness of new initiative requests from with FCTG/Enterprise Technology Services (ETS), to ensure they follow the
  appropriate engagement process, and that work can only commence once appropriately authorised
• Decision making/arbitration and point of escalation for ETS and the Vendor’s Management Team
• Validation and acceptance of Monthly/Quarterly vendor reporting
• Ownership of the Governance Framework and Quarterly Governance Executive meetings to ensure that FCTG are getting the best value from their vendors with innovation, continuous service improvement and that relationships are managed in a way that minimises risk
• Establish and communicate clear and concise vendor performance management metrics by creating effective vendor management scorecards and dashboards
• Holding the Vendor accountable for Service Delivery in accordance with agreed SLA’s and KPI’s
• Management of financial commitments made with the supplier. Ensuring invoices are consistent with executed Statements of Work / Work Orders. Approve for action by Accounts
• Creation/Suspension of supplier team members as required
• Periodic modification of SLAs/KPIs and other aspects of the service, as agreed mutually, in order to improve the Vendor’s Service Delivery
• Business Engagement as necessary to support Product requirements. Influencing the business when prioritisation within or across IT categories is required
• Escalating, where necessary, those issue/risks that require intervention

You'll be perfect for the role if you have:

• 5 years’ experience in management of IT vendors preferred.
• Experience with major technology vendors such as Microsoft, ServiceNow
• Experience with offshore vendors
• CIPSA (added advantage)