WhereTo is a business travel startup from San Francisco that evolved into an agile development and design studio within the Flight Centre family. We build travel solutions used by some of the largest companies on the planet - we have just one goal: making business travel better for everybody.

WhereTo provides an AI-powered travel platform for corporate travel. Their platform uses machine learning algorithms to recommend personalized travel options based on a traveler's preferences, company policies, and budget. WhereTo's technology also allows for real-time travel tracking, reporting, and cost analysis, enabling companies to optimize their travel programs and reduce costs.

To learn more about WhereTo click HERE

About The Opportunity

WhereTo (now part of Flight Centre Travel Group) is looking for a passionate, motivated, and skilled Product Manager to join our growing Product, Engineering, and Design teams. This is an exciting opportunity to be an integral part of the team leading the return to travel and work with some of the largest and most powerful travel programs in the world. You also must be a team player who is willing and able to mentor others and contribute to our culture of operational excellence. 

Key Responsibilities

• Product Strategy and Vision:
  • Develop and articulate a clear product vision and strategy for the Flight component, aligned with overall business objectives.
  • Conduct market research and analysis to identify trends, opportunities, and user needs in the aviation industry.
• Feature Prioritization and Roadmap Planning:
  • Define and prioritize features and enhancements for the Flight product roadmap, based on user feedback, market demands, and business goals.
  • Collaborate with cross-functional teams, including engineering, design, and marketing, to ensure successful product delivery.
• User Experience Optimization:
  • Work closely with UX/UI designers to create intuitive and seamless flight booking experiences for our users.
  • Conduct user testing and gather feedback to iterate on product designs and functionalities.
• Data-Driven Decision Making:
  • Define key performance indicators (KPIs) and metrics to measure the success of Flight products.
  • Analyze data and user feedback to make informed decisions and drive continuous improvement.
• Stakeholder Management:
  • Work with the Product Management Lead of your department to communicated product strategies and updates to internal stakeholders, ensuring alignment with organizational goals.
  • Act as the primary point of contact for stakeholders related to the Flight products you manage, including internal teams and external partners.
  • Communicate product updates, roadmap plans, and project statuses effectively to stakeholders.
• Product Launch and Lifecycle Management:
  • Lead the end-to-end product development lifecycle for Flight products, from ideation to launch and beyond.
  • Collaborate with cross-functional teams to ensure successful product launches and ongoing maintenance.

Requirements:

• Education:
  • Bachelor's degree in business, computer science, engineering, or a related field.
• Experience:
  • Proven experience (3-5+ years) as a Product Manager, (preferably with a focus on flight-related products or services).
  • Demonstrated success in driving product development and delivering results in a fast-paced environment.
• Industry Knowledge:
  • Deep understanding of the travel industry, including airline operations, distribution channels, and industry trends.
  • Familiarity with flight booking systems, GDS platforms, and airline APIs is a plus.
• Analytical Skills:
  • Strong analytical and problem-solving skills, with the ability to interpret data and user feedback to inform product decisions.
• Communication and Collaboration:
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
  • Experience working in an Agile development environment is preferred.
• Leadership Abilities:
  • Proven leadership skills, with the ability to inspire and motivate cross-functional teams towards a shared vision and goals.
  • Strong decision-making capabilities, with the confidence to make tough decisions when necessary.
• Customer Focus:
  • Passion for understanding customer needs and delivering products that exceed their expectations.
  • Experience with user-centered design principles and methodologies is desirable.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-SM1#WTO#LI-Remote

Location – Remote, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

This position may be performed remotely anywhere within Canada except for the province of PEI

For this position, we anticipate offering an annual salary of $120,000 - $140,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We welcome applications from candidates with diverse experiences; Canadian work experience is not required for this position.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

🏆 Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
🌟 GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
🏅 Newsweek: America’s Greatest Workplaces for Diversity (2024)