An open letter to our Aussie travel industry colleagues...

Text, Poster, Advertisement

Our biggest loss during the pandemic was that of our people. Our people have always been our greatest asset and our biggest investment so to lose so many talented people as a result of COVID has been one of the hardest challenges we’ve faced. 
We talk a lot about our “FCTG DNA”; in both good and bad times, it’s our unique make-up, our ‘have a go’ attitude and our out-of-the-box thinking that determines how well we adapt and evolve. We accept that change is the only constant in our industry...and never before have we seen it illustrated so clearly. 
We seize opportunities and right now, our biggest opportunity is to prepare our business for the road ahead. As we rebuild our great company, we’re asking you to consider joining us for the ride.

Apply for a role with us

In March of this year, we launched Flighties Forever, a website dedicated to showcasing current role vacancies across FCTG’s businesses in Australia specifically for our alumni and travel industry colleagues. People can register for job alerts and personalise their profiles so the Recruitment Team can best match suitable applicants to vacant roles.   
We have proudly recruited 169 people into roles across our business since the platform went live in March. This proves to us that both our FCTG alumni and those who have joined us from other industry partners are committed to our vision, invested in our culture and confident in the future of the travel industry.  
We welcome anyone from the travel industry to put their expertise and skills to work in our business. You can connect with us on LinkedIn and we encourage you to explore our alumni website for current role vacancies. You can also register your interest for job alerts.

Looking after our people

We take our work seriously but not ourselves. This is an important part of our DNA; we embrace irreverence and make sure we always have fun.

Our people have always been the heart of our operation and we have implemented a number of initiatives recently to ensure our people know they remain our number one priority. Retaining our people during this period is critical to our business plans, as is actively recruiting people to join our journey and help us re-create a future for travel where the world is open for all of those who want to see it.  

These initiatives include:

  • Bringing back our (in)famous Global Gathering. In July 2022, we will celebrate our traditional reward and recognition event in Singapore!
  • Offering all of our people globally rights to shares. Most participants will receive a one-off grant of 250 share rights which will be able to be exchanged for Flight Centre shares in Feb 2023, when the company releases its results for the six months to 31 December 2022. A total of about 7,500 people are expected to receive 1.9 million shares under the program, which is valued at $30 million at today's FLT share price.
  • Recruiting alumni and travel industry professionals to fill our roles as the world opens up.
  • Supporting a fast-tracked national vaccine roll-out. We want all Australians to be fully vaccinated and protected against COVID-19 if they choose to do so. We support this as Australia’s path to freedom.
  • Introducing a new remuneration and incentive model for our retail roles that rewards a high-performance sales culture; doing what is great for our customers at the same time as making profit we can all be proud of.

We still have a long road ahead but with our people behind us, we know we’ll reach our destination.  
Allisa O’Connell

Head of People & Culture, Flight Centre Travel Group Australia 

Related stories

Sitting, Person, Blonde, Female, Clothing, Suit, Coat, Furniture, Dating, People
Building a great team culture, the FCTG way: Family, Village, Tribe

At Flight Centre Travel Group, we have built our business upon the foundations of Family, Village, Tribe. This structure is based on the theory that human beings have and will...

Read more >
Person, Clothing, Apparel, Sleeve, Fashion, Advertisement
How to handle a crucial conversation: Diary of a (somewhat) reformed confrontation avoider

One thing I love about working at FCTG is the ample opportunities to grow and better myself both personally and professionally. Our learning and development team offer countless courses, both...

Read more >
LCD Screen, Screen, Monitor, Display, Electronics, Symbol
Global Recovery Rights Program

We recently unveiled our newest retention program, the Global Recovery Rights (GRR) program.  A total of about 7,500 people (excluding board members and senior executives) are expected to receive 1.9...

Read more >

Join our talent network today.

It’s in our DNA. We like to keep it in the family. Whether you are a former Flightie or travel industry professional, register your details to get prioritised access in the job queue and be the first to receive job alerts from FCTG.

Not You?

Thank you

Recommended Jobs

Travel Consultant - Victoria, British Columbia (Hybrid)

512782 British Columbia British Columbia Canada British Columbia Flight Centre Leisure Travel & Retail
It all started with one double decker bus in 1973 – and over four decades Flight Centre Travel Group (FCTG) has grown to be one of the world’s largest travel retailers and corporate travel managers. Headquartered in Brisbane, Australia, FCTG has c...

FCM - Corporate Travel Specialist, Denver, CO

513139 Colorado Colorado United States Colorado FCM Corporate & Group Travel
FCM Travel Solutions is a leading Corporate Travel Management Company blending global presence with local, flexible and personalized service. At FCM Travel Solutions, we still believe in people doing business with people. Our corporate travel team...

FCM - Corporate Travel Specialist (SABRE Required), Remote US

513141 Virtual Arkansas United States Virtual FCM Corporate & Group Travel
FCM Travel Solutions is a leading Corporate Travel Management Company blending global presence with local, flexible and personalized service. At FCM Travel Solutions, we still believe in people doing business with people. Our corporate travel team...