Having left and returned to the FCTG family twice, Kristy knows better than anyone what keeps people coming back

Airport, Airplane, Transportation, Vehicle, Aircraft, Person, Airfield, Female

Kristy Fennell is a 17 year Flightie veteran with a career progression evolving from retail to corporate. Having left and returned to the FCTG family twice, Kristy knows better than anyone what keeps people coming back…

Kristy started her travel career as a retail novice in 2003 at Flight Centre Cannon Hill in Queensland, before quickly moving through the ranks from FTL to a TL role at FC King George Square. After three years in retail, she heard about a sales BDM role going in Flight Centre Business Travel (FCBT) and thought it sounded like her perfect role.

Having secured the BDM role with FCBT, Kristy was now entrenched in the corporate arm of the business and before long, with FCBT merging into FCM and Corporate Traveller, Kristy found herself playing with the big players of town and loving it.

Over the ensuing years, Kristy moved from TL to State Sales Leader, Regional Sales Leader and then National Sales Leader of Corporate Traveller.

In late 2020, she returned from a COVID redundancy as the Operations Manager at AVMIN, a brand she argues is “the most exciting brand at FCTG.”

Having built a successful career over the years, it was in 2015 that Kristy found herself in a high pressure environment with lots of travel, late nights and many missed milestones for her little girls growing up.

“I thought if I left FCTG and went to a different company, I would slow down; I could limit my travel, my workload and I wouldn’t be so stressed”.

“Instead, what I found out is that the grass is definitely not greener. I quickly worked out I was responsible for the work environment I created; I was reacting to my challenges. What I should have done was talk to my peers, my leaders, my family and proactively work on my work/life balance.  ” Kristy reflects.

The short time away from FCTG helped Kristy work out what it really is that drives her and what she looks for in a company as an employer. She came back to a role at Campus Travel in 2016, which turned out to be one of her most rewarding career development opportunities.

“I learnt that the culture, the learning and development platforms, the fast pace working environment and the constant change is why FCTG is so successful and why I love it. I thrive in this environment and I lost my Flightie spark when I left”

So, after 17 years and with a couple of service breaks over the years, Kristy says it all comes down to culture.

“A happy team equals happy customers and that equals a happy P&L. Culture is key. I knew this in 2006 when I started and I absolutely remembered it when I left!

“I’m not sure there is another company out there that has the magnificent culture we have here at Flight Centre that allows you to make mistakes, learn from them, grow and push you out of your comfort zone.”

Hand in hand with our unique culture, Kristy finishes by saying it’s the feeling of validation and respect she has always experienced with her leaders that has helped her shape a successful career that continues to grow and flourish.

“I always have, and continue to feel listened to and respected by my leaders.  My career pathway and success has always been from my leaders challenging me, constantly! I have been so very privileged to work alongside some of the best of the best in FCTG – JK, Cath Cole, Rachel O’Brien, Mel Elf, Billy McDonough, Danni Galloway, Astrid Richardson, Sara Williams and most recently Paul O’Brien.  All of these people have made a huge impact on me both professionally and personally! I just hoped I have made the same impact on others.

“I have worked so very hard to share the culture I love so much with all the people I have worked with.” she reflects.

Published on Feb 19, 2021

Related stories

Person, Crowd, Concert, Rock Concert
Reinventing the events industry

While international travel and events are enjoying a resurgence across the world, FCM Meetings and Events is on the front foot to meet the needs of an ever-changing environment. Group...

Read more >
Clothing, Sunglasses, Person, Mountain Range, Nature, Mountain, Outdoors, Sleeve, Peak, Long Sleeve
Sliding doors: when one door closes, another always opens when you're open to exploring possibilities

Sarsha began her Flight Centre Travel Group journey in 2011 working as a Travel Sales Consultant at Flight Centre Karingal Hub. Working as both Consultant and Assistant Team Leader over...

Read more >
Female, Person, Clothing, Woman, Blazer, Coat, Jacket, Suit, Overcoat, Face
How Shannon's lucky hand landed her in Vegas

How many people can say that after two weeks of interning at a job they would be on their first international trip to Las Vegas (and all at the age...

Read more >

Join our talent network today.

It’s in our DNA. We like to keep it in the family. Whether you are a former Flightie or travel industry professional, register your details to get prioritised access in the job queue and be the first to receive job alerts from FCTG.

Not You?

Thank you

Recommended Jobs

Travel Managers Group :Support Team Consultant

512403 New Zealand. Auckland, Central Auckland New Zealand New Zealand. Auckland, Central Travel Managers Leisure Travel & Retail
A newly appointed role to provide support across the TMG network delivering a highly personalised service to existing and new brokers.   Work closely with fellow team members within the support team, and wider business partners in TMG and Flight C...

Learning & Change specialist

512265 Queensland QLD Australia Queensland Flight Centre Information & Technology
Flight Centre Travel Group is seeking a Learning and Change Specialist to drive the deployment of System, process, people and culture change.

Infinity Holidays - Wholesale Experts

512620 New Zealand New Zealand New Zealand Infinity Group Wholesale & Product
Working as part of an energetic and passionate team, you will be handling phone and email enquiry from our Retail, brokers and wider travel industry consultants around the country. ​ You'll be providing unbeatable service, competitive deals, makin...

Medical Repatriation Consultant (Temporary - 5 months, with option to make permanent)

512601 Homeworking Greater London United Kingdom Homeworking FCM Corporate & Group Travel
FCM Medical Repatriation team are currently looking to upstaff for the summer months, when leisure travel increases. FCM Medical look after a travel insurance company 24/7, providing travel arrangements on insurance claim basis. Flights, hotels an...