About the Opportunity

The Senior Operational Risk Analyst at Flight Centre Travel Group (FCTG) plays a critical role in identifying, assessing, and mitigating operational risks across the business. This role supports the design, development and implementation of risk frameworks, including fraud prevention, detection, and response strategies within the organisation, ensuring compliance with regulatory requirements. This role involves collaborating with various partners and stakeholders to ensure robust operational risk management practices are in place, provide specialist advice on investigations and operational risk related matters to embed a strong risk culture

Day to day you’ll be… 

• Provide expert advice on fraud prevention, detection, and response
• Monitor key transactions to detect unusual patterns and potential fraud
• Prepare regular reports on fraud trends, KPIs, and incident outcomes
• Support audits and compliance reviews related to program operations
• Stay current with industry best practices and emerging fraud tactics
• Collaborate with key stakeholders to implement fraud prevention strategies
• Promote a culture of robust risk management and continuous improvement
• Develop and maintain fraud detection rules, alerts, and machine learning models
• Investigate suspicious activity and coordinate with internal teams to resolve incidents
• Conduct root cause analysis and recommend process improvements to reduce risk exposure
• Design, develop and implement operational risk frameworks, documentation, assessments and policies

We’d love to hear from you if you have… 

• Strong understanding of Australian regulations
• Experience in control assurance and incident management
• 5+ years of experience in operational risk, compliance, or audit
• Proficiency in risk management software and Microsoft Office Suite
• Excellent analytical, communication, and stakeholder engagement skills
• Bachelor’s degree in Risk Management, Finance, Business, or related field
• Demonstrated deep and broad experience as an operational risk subject matter expert across investigations, risk advisory, and fraud monitoring techniques
• In-depth knowledge of current fraud trends and typologies, with strong skills in fraud prevention, detection, mitigation, and investigation
• Excellent written, verbal, and interpersonal skills, with the ability to influence and build strong relationships with senior leadership stakeholders
•  A proactive self-starter, with excellent organisational skills, capable of working independently and within a team

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.