About the Opportunity

Are you passionate about driving change and ensuring successful adoption of new programs, systems, and processes?

We’re looking for a Transformation Change Lead to join our Flight Centre Brand Change team on an 12-month fixed term contract.

The purpose of a Change Manager is to manage systems, processes, people, and culture change within Flight Centre Travel Group (FCTG), as well as support and drive change. This role plays a pivotal role in facilitating change plans and ensuring successful implementation of new processes, systems and technologies.

In this role, you will:

• Lead communication, training, and engagement strategies to support seamless change adoption
• Collaborate with fellow business Change Managers to enhance change management capabilities for the brand
• Work closely with stakeholders across all levels to maximize the impact and benefits of transformation initiatives

If you thrive in a dynamic environment and enjoy empowering teams through change, this is your chance to make a real impact.

Candidates must be based in Brisbane, or willing to relocate.

What you will be doing:

• Delivery of change management activities and deliverables aligned to the FCTG Change Framework
• Work with key stakeholders to assess impacts, risks and business readiness
• Developing change initiatives and associated communications
• Developing change management documentation and deliverables, including developing communications (written and digital) and training content (artifacts and media)
• Represent the findings of change impact analysis in planning discussions with stakeholders to shape program deliverables
• Tracking the successful implementation of change management activities, providing stakeholder reporting, and identifying risks and issues and developing appropriate mitigations
• Develop and maintain effective working relationships to support the development and implementation of change activities
• Ensure compliance with all relevant legislation, policies, procedures, and practices

What you will need:

• Minimum 5 years working within a change, consulting, process improvement or project management experience within a large, multidisciplinary organisation
• Tertiary qualifications in Change Management (Prosci, APMG, etc. certifications), related disciplines (Process Improvement, Human Resources, Communications, Business, etc.), or equivalent experience is required

• Unique Culture:  you will be employed by an inclusive company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• We love to travel:  generous discounts, including family and friends, on flights, hotels, tours, cruises, car hire, attractions, travel insurance and more 
• Development:  individualised continuous Learning & Development pathway options
• Exclusive Staff Discounts:  accessible via our employee-only myRewards portal, with 400+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan, head office gym and EOT facilities, and much more
• Balance:  flexible working arrangements available
• Brightness of Future:  career opportunities in a network of brands and businesses across the globe - we prefer to promote from within  
• Corporate Health Discounts:  access exclusive discounts on health insurance plans for you and your family with our partner, BUPA
• Mental Health:  support, mindfulness activities and Employee Assistance Program for staff and family
• Social:  regular awards nights, social team-building and industry events, with the opportunity to attend the annual Global Gathering (Los Angeles in 2025) 
• Pride:  reconciliation, diversity and inclusion practices - a Corporate Social Responsibility program supporting the environment and nominated charities through workplace giving, paid volunteer leave and fundraising through the Flight Centre Foundation
• Sustainability:  the protection of our environment is essential to the future of tourism, so as a leading global travel group, we have made efforts to affect positive change