About the brand 
 
Flight Centre’s dedicated corporate experts; Flight Centre Business Travel (FCBT) specialise in corporate travel solutions for small to medium companies. FCBT provides a people-led travel management service, offering hyper-personalised support, expert advice, and unique access to extensive corporate travel products. Acting as an extension of their client's team, FCBT delivers comprehensive travel management with a personal touch, making life easier and more productive for their clients. 

 
About the role 
 
Flight Centre Business Travel (FCBT) is seeking a dedicated Regional Account Manager to join our dynamic team. With a key focus on customer growth, retention and travel program optimisation, as a Regional Account Manager you will partner with clients to deliver strategic insights and data-driven analysis, driving measurable results and long-term success. You will report directly to the Global Key Account Management Leader, ensuring alignment with global strategies and initiatives. 
 
Your primary responsibilities will include:

Business Planning & Data Analytics: Implement Business Plans that align with customer goals & objectives, establish strategies tailored to customer needs, monitor progress, analyse travel data, provide actionable insights, measure and deliver on outcomes. 

Relationship & Stakeholder Management: Clearly communicate with the customer focusing on development of multi-level relationships with key personas, engage with internal & external stakeholders including operations, finance, support & supplier to deliver value to the customer. 

Commercial Strategy: Ensure ongoing customer profitability, identify opportunities for value adds and increased engagement with product & services, identify opportunities for growth including leakage. 

Subject Matter Expert: Stay up to date on industry & market trends, keep customers informed of the latest products and services and provide strategic direction for travel programs. 
 
 
What we’re looking for 

• 3+ year experience working in a Customer Relationship / Account Management role  

• An individual who has a passion for delivering outstanding customer service, is self-motivated, driven, can deliver on outcomes and achieve KPIs    

• Ability to articulate knowledge about products, services, and value propositions to customers  

• Ability to manage external and internal stakeholders through strong communication and delivery of outcomes  
   

What’s in it for you? 

• Great earning potential with a performance-based incentive structure and excellent opportunities for professional growth! 

• Exclusive Flight Centre perks! Through our pillars of Health, Wealth, Wise, Wanderlust, and Recharge, we bring our number one philosophy, #OurPeople, to life, offering award-winning benefits designed to prioritize YOU! Learn more at: https://www.benefits.fctgl.com/country/australia  

Join us for a dynamic, growth-focused journey where your success is our top priority. If you're ready for an exciting career where your efforts are celebrated, we want you on our team!  
 
Apply now! 
 

 
Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.