Commercial 

• Identify opportunities for value added sales into existing customer base 
• Ensure fees are charged as per our CT agreement 
• Identify opportunities and strategies to drive turnover and revenue growth 
• Drive customer compliance and growth with directly procured products and services from CT, air, hotel, car, rail, ground transport, insurance and VIP Services 
• Conduct regular profit and loss reviews of customers 
• Work with national, regional, global CT teams to optimise contract opportunities 
• Ensure agreed customer deliverables are being met 
• High level understanding of customer commercial opportunities to maximise revenue 

Relationship 

• Communicate with customer at all levels 
• Engage with internal stakeholders including operations, finance and support to deliver value to customer 
• Monthly touch points with operational team 
• Conduct yearly R.S.V.P Assessment 
• Regular communication with other CT stakeholders as required 
• Identify and build relationships with key customer stakeholders 
• Build strategic customer relationships to develop business opportunities and to influence change 
• Connect senior executives of customer with key senior stakeholders at CT and FCTG 
• Build and maintain relationships with C-Suite 

Innovation 

• Keep customer informed of latest CT products & services 
• Be an expert in selling the benefits of all product & service opportunities 
• Quarterly recommendations of innovation into customer program 
• Implement products & services that enhance customer programs 
• Provide recommendations to customers on strategic direction of program in respect to booking, payment settlement and compliance bench-marked to like customers 
• Detailed innovation roadmap for all customers 
• Engage with senior FCTG tech leaders to help drive technology innovation within program 

Collaboration 

• Develop strong internal and external business relationships 
• Influence customer to change to deliver value to customer program 
• Uphold FCTG Values and Philosophies 
• Work with Operational teams to drive outstanding service delivery to the customer 
• Develop strong narratives to implement ROI and change 
• Provide deep insights to customer programs that deliver enhanced value 

Technical 

• Customised technical configuration for all technical products 
• Ensure technical configurations are optimised 
• Keep customer informed of latest CT technical products 
• Utilise CRM systems (Salesforce) to leverage customer communications and document activities 
• Engage SME to manage and deliver key customer projects 
• Work with senior technology leaders to deliver outcomes to customer 

Data/Analytics 

• Create automated schedule of analytics/reporting for customers
• Analyse customer data and trends and deliver opportunities through analysis 
• Utilisation of strong narrative to connect analytics to customer benefit 
• Use and selling of benchmark data products to customers 
• Develop compelling recommendations and solutions that align with the clients’ business goals and requirements 

Business Planning 

• Implement a highly customised and focused business plan template that aligns with customer goals 
• Measure and deliver on business plan outcomes 
• Complete annual review of customer program and offer savings/efficiency improvements 
• Conduct yearly Vision/Planning/Goals with customer 
• Use of program performance scorecard to measure value 
• Implementation of CT De-risk strategy to retain customer 
• Clearly articulate ROI on business plan outcomes 
• Challenge and influence customer to take up program recommendations 
• Conduct a yearly full program review with customer 

Project Management 

• Manage, influence and deliver key customer projects 
• Communicate to key stakeholders on key project deliverables 
• Work with stakeholders to deliver statement of works 
• Excellent understanding of project management framework 
• Integrate business goals into project scope and deliverables 

About You: 

• Min 3 years extensive Customer/Account Management in the travel industry
• Experience in managing large and complex customers
• Ability to clearly articulate knowledge about products, services and value proposition to customers
• Demonstrated ability to build Multi Level Relationships
• Corporate B2B service experience

What you will enjoy: 

• Remuneration: OTE $97,375 base plus incentives + super
• Collaboration: The opportunity to play an integral role in the growth of the business
• Unique Culture:  you will be employed by an inclusive company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• We love to travel:  generous discounts, including family and friends, on flights, hotels, tours, cruises, car hire, attractions, travel insurance and more 
• Development:  individualised continuous Learning & Development pathway options
• Exclusive Staff Discounts:  accessible via our employee-only myRewards portal, with 400+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan, head office gym and EOT facilities, and much more
• Balance:  flexible working arrangements available
• Brightness of Future:  career opportunities in a network of brands and businesses across the globe - we prefer to promote from within  
• Corporate Health Discounts:  access exclusive discounts on health insurance plans for you and your family with our partner, BUPA
• Mental Health:  support, mindfulness activities and Employee Assistance Program for staff and family
• Social:  regular awards nights, social team-building and industry events, with the opportunity to attend the annual Global Gathering (Los Angeles in 2025) 
• Pride:  reconciliation, diversity and inclusion practices - a Corporate Social Responsibility program supporting the environment and nominated charities through workplace giving, paid volunteer leave and fundraising through the Flight Centre Foundation
• Sustainability:  the protection of our environment is essential to the future of tourism, so as a leading global travel group, we have made efforts to affect positive change