About the Opportunity 

We are looking for our next Business Leader in Flight Centre Business Travel. As a Business Leader your primary focus is to use your relationship building skills and our unique product and service offering, to create value and trust at every interaction, whilst always demonstrating our Culture and Values. 

You will be a proactive go-getter that won’t let anything get in the way of your success. Networking is second nature as you believe that in every conversation is a new opportunity. 

The Business Leader is the customer, operational and technical expert. They lead with a customer-centric mindset, that is pivotal in incorporating the Voice of the Customer. They are instrumental in the development and retention of their people. Their customer focused mindset drives and delivers on retention, growth and profitability. 

Your responsibilities will include 

• Creating and maintaining strong relationships with key contacts in existing accounts 
• Provides an outstanding & consistent customer experience by adhering to FCBT’s Operational Excellence framework 
• Expert in the review of the customer’s travel program 
• Leveraging Flight Centre's branding and professional profile 
• Assess, troubleshoot and provide solutions to a varying range of scenarios 
• Present options that drive compelling financial and operational value to deliver growth and profitability 
• Set and drive plans, goals and KPIs, kept relevant and alive over a 12 month period, with quarterly revisits 
  
• Opportunities to get out from behind the desk – customer events, client meetings and similar

To be successful in this role you will need 

• Experience in a leadership position 
• Minimum 3 years in the travel industry 
• Demonstrated ability to work within a multidisciplinary team 
• Excellent communication, listening and presentation skills 
• GDS experience essential, with Sabre is highly regarded 
• Tertiary education is highly regarded 
  
  

What's in it for you?  

So, if you’re passionate about customer service, have great attention to detail and are excited about the responsibility of building and growing a repeat corporate portfolio  

Benefits:  

• Monday to Friday business working hours – have the weekend off 
• OTE $110K 
• Small team environment with hands on training and development   
• Strong collaborative working environment – all ideas are valued and considered  
• Travel discounts including family and friends, health and wellness discounts, financial planning advice etc  
• Boost your career in a well-recognized brand & exciting industry  
• Brightness of future - career opportunities in a network of brands and businesses across the global - we promote from within 
• Monthly awards nights, social team building events, and opportunity to attend global conference (Lisbon 2024, Los Angeles 2025)
• Leadership Programmes & further education  
• Giving Bank & Volunteer Leave   
• Employee share scheme  
• We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability  

Who are FCBT?  

Flight Centre Business Travel (FCBT) is the specialist corporate travel solution of the Flight Centre Brand. Created in 2012 to meet the corporate needs of small to medium enterprises (SME’s), who value a people-led, hyper-personal TMC offering.   

At FCBT, it’s more than just booking our customers travel, its being their expert, an extension of their team and adding value to their total travel program. From research, booking, trip management, traveller experience, post-trip finance& reporting to ‘big picture’ strategic input.  

Aligning with the FCTG DNA, we don the Red and White with pride, ensure a personal touch, are savvy but not clinical, offer unique access to a corporate product range and make life easier & more productive for our corporate clients. 

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.