Cruise Product Coordinator - Broadbeach, QLD
Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers.
This role sits at the heart of our product and admin operations, working across everything from rates, packages, and website updates to partner coordination and sales queries. You’ll keep our products accurate, competitive, and market‑ready by blending analytical work, cross‑team collaboration, and hands‑on problem‑solving.
A day in the life:
- Provide proactive administration support to the Cruise Product Managers across day‑to‑day operations
- Manage all ZenDesk enquiries from Sales, After Sales and all other internal and external queries, ensuring timely, friendly communication and smooth issue resolution
- Ensure all packages loaded onto the website are accurate, up‑to‑date, and displayed correctly across all relevant platforms
- Proof all marketing collateral (from press ads to social media posts, DM pieces to EDMs) to keep our brand sharp and deals consistent and error‑free
- Test Traveltek Clusters to ensure they are accurate and bookable
- Assist with the setup, maintenance, and management of all rates and products both via the Traveltek API & faresheets
- Conduct regular rate analysis to stay competitive and aligned with market trends
- Research new products, tours, and attractions to enhance our offering or create upsell opportunities
- Carry out weekly checks of rates and inventory for products currently being promoted
Who you are:
- 12+ months’ experience in retail or wholesale travel preferred
- Strong cruise knowledge — you love it and know it well
- Natural organiser with excellent attention to detail
- Calm under pressure and comfortable juggling multiple priorities
- Proactive problem‑solver who anticipates and resolves issues early
- Confident, clear communicator with all stakeholders
- Tech‑savvy — comfortable with systems, trackers, and inbox management
- Customer‑focused with a passion for delivering great experiences
- Team‑spirited, supportive, and flexible (including some public holidays)
- Detail‑driven with strong ownership from start to finish
- Adaptable — handles shifting cruise schedules and change with ease
What you'll enjoy:
📚 Ongoing brain power-ups and skill sharpening, plus occasional escapes to bucket list destinations
🚀 Catapult your career across a network of brands and businesses in an evolving industry
✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
👩⚕️ Access to industry leading health and well - being programs and financial advisors
🌴 Set up shop in a swanky beachfront office in Broadbeach
💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
👐🏻 Take volunteer leave as part of giving back to the local community
#LI-KP1#IGNT#LI-Onsite
