Cruise Product Coordinator Land and Logistics - Broadbeach, QLD
We’re hiring a Cruise Product Coordinator Land and Logistics!
In this role, you’ll play a key part in delivering seamless land and logistics operations for our cruise packages , ensuring every guest experience runs smoothly from start to finish. You’ll coordinate hotels, tours, transfers, and supplier communications while keeping systems accurate and operations on track.
A day in the life:
- Support our land and logistics cruise operations by coordinating and managing all land-based elements in our cruise packages including hotels, day tours, rail, transfers and escorted touring
- Process, reconcile, and follow up on invoices for hotels, attractions, and other land services primarily using Microsoft Excel
- Prepare and submit accurate passenger name lists to suppliers within required deadlines
- Manage all ZenDesk enquiries ensuring timely communication and effective issue resolution
- Keep booking numbers and status information up to date in the Groups Master Tracker, while also adding any new departures as they are released
- Monitor cancellations and amendments, ensuring suppliers are notified promptly of any changes
- Respond promptly and professionally to supplier requests, questions, and operational needs as they arise
Who you are:
- Natural organizer: Keeps things running smoothly with strong attention to detail
- Calm under pressure: Handles deadlines, changes, and multitasking with ease
- Proactive problem‑solver: Anticipates needs and fixes issues early
- Confident communicator: Clear and professional with all stakeholders
- Tech‑comfortable: Skilled with Excel, systems, trackers, and quick to learn new tools
- Customer‑focused: Delivers a seamless experience for guests and internal teams
- Team‑spirited: Supportive, collaborative, and flexible (including some public holidays)
- Detail‑driven: Takes ownership and follows tasks through to completion
- Adaptable: Handles shifting cruise schedules and logistics confidently
What you'll enjoy:
📚 Ongoing brain power-ups and skill sharpening
🚀 Catapult your career across a network of brands and businesses in an evolving industry
✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
👩⚕️ Access to industry leading health and well - being programs and financial advisors
🌴 Set up shop in a swanky beachfront office in Broadbeach
💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
👐🏻 Take volunteer leave as part of giving back to the local community
#LI-KP1#IGNT#LI-Onsite
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